Yang Huang
ADELAIDE,South Australia
Summary
Seasoned waitress with successful track record in fast-paced dining environments. Known for providing top-notch customer service, maintaining cleanliness standards, and skillfully managing table turnover to increase efficiency. Demonstrated ability to handle high-pressure situations while ensuring high level of customer satisfaction. Contributed significantly to improved customer retention rate in previous role through consistent delivery of quality service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Waitress
Sumurai Tepenyaki
Unly, SA
10.2023 - Current
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Bussed tables as needed during peak hours.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Set up tables in between patrons to reduce wait times.
- Filled condiments and napkin containers during slack periods.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
Waitress
ODK Dumpling King
Adelaide, SA
08.2022 - 12.2023
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Provided accurate change for cash transactions using a cash register system.
Education
Master of Architecture And Landscape Achitecture Design -
University of Adelaide
Adelaide, SA12-2024
Skills
- Dining area maintenance
- Greeting guests
- Hospitality and accommodation
- Sales techniques
- Sales expertise
- Stress management
- Design softwares
Languages
Chinese (Mandarin)
Professional
English
Professional
Certification
- RSA CERTIFICATION
Timeline
Waitress
Sumurai Tepenyaki
10.2023 - Current
Waitress
ODK Dumpling King
08.2022 - 12.2023
Master of Architecture And Landscape Achitecture Design -
University of Adelaide
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