Yang Tzu Ching
Haddon,VIC
Summary
Personal Banking Manager at Fubon Financial with a proven track record in cross-selling financial products and enhancing customer loyalty. Leveraging effective communication and adaptability, I have successfully increased client satisfaction and revenue through personalized service and strategic investment evaluations. Committed to delivering exceptional results in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Personal Banking Manager
Fubon Financial - Taipei Fubon Bank
04.2024 - 04.2025
- Developed long-term relationships with customers through personalized interactions, ensuring loyalty and sustainable business.
- Delivered high net worth clients service, researched and evaluated potential investment products for diverse individuals .
Customer Relationship Manager
Cathay United Bank
09.2022 - 11.2023
- Enhanced customer satisfaction by addressing common queries, concerns, and complaints in a timely manner.
- Increased sales revenue with upselling of financial products or services based on customers needs.
Customer Service Counter Receptionist
Taipei Financial Center Corporation
06.2022 - 08.2022
- Handled customer complaints professionally, resolving issues with efficiency and Increased customer satisfaction by providing friendly service at the counter.
Account Opening Staff
FundRich Securities
10.2021 - 01.2022
- Conducted audits of opening accounts to verify adherence to established guidelines and regulations, mitigating potential risks or issues.
Retail Store Clerk
President Drugstore Business Corporation(COSMED)
08.2018 - 12.2018
- Stocked shelves accurately and received positive feedback from customers due to attentive service and knowledgeable product recommendations.
Education
BBA - Finance
Ming Chuan University
08-2022
High School Diploma -
Taipei Municipal Heping High School
06-2018
Skills
- Cross-selling products
- Multitasking Abilities
- Effective communication
- Adaptability and flexibility
Timeline
Personal Banking Manager
Fubon Financial - Taipei Fubon Bank
04.2024 - 04.2025
Customer Relationship Manager
Cathay United Bank
09.2022 - 11.2023
Customer Service Counter Receptionist
Taipei Financial Center Corporation
06.2022 - 08.2022
Account Opening Staff
FundRich Securities
10.2021 - 01.2022
Retail Store Clerk
President Drugstore Business Corporation(COSMED)
08.2018 - 12.2018
BBA - Finance
Ming Chuan University
High School Diploma -
Taipei Municipal Heping High School
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