Yang Zhang
Sydney,NSW
Summary
Proven track record of providing attentive service and ensuring customer satisfaction. Excellent communication and interpersonal skills, adept at building rapport with guests. Eager to contribute strong work ethic and enthusiasm to the team.
Overview
2
2
years of professional experience
Work History
Human Resources Trainee
Kimpton Bamboo Grove Suzhou, Kimpton
07.2022 - 12.2022
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Established and maintained trusted relationships around organization to optimize business and employee experience.
- Established and generated various reports to verify HR compliance.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Delivered inquiry-related data and insights to improve overall employee experience.
Concierge Trainee
Bellagio Shanghai, Bellagio
02.2021 - 08.2021
- Handled mail and package deliveries, keeping items secure.
- Maintained guest privacy and building reputation by keeping information confidential.
- Directed incoming calls and messages to appropriate staff or residents.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Answered guest questions regarding local area, facilities and amenities.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Education
Bachelor of Business - Hotel Management
Torrens University Australia
Sydney, NSW12.2023
Diploma - International Hotel management
Les Roches International Hotel Management College
Shanghai, China01.2023
Skills
- Emotional Intelligence
- Creativity
- Flexibility
- Responsibility
- Positive communication
- Collaboration
- Patience
- Stress management
Timeline
Human Resources Trainee
Kimpton Bamboo Grove Suzhou, Kimpton
07.2022 - 12.2022
Concierge Trainee
Bellagio Shanghai, Bellagio
02.2021 - 08.2021
Bachelor of Business - Hotel Management
Torrens University Australia
Diploma - International Hotel management
Les Roches International Hotel Management College
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