Yangchen Dolkar
Throsby,Australia
Summary
As a highly organized and detail-oriented professional with a strong background in cleaning and maintenance operations, my career objective is to leverage my skills and experience to excel in the role of a Network Coordinator. I am dedicated to ensuring the cleanliness, safety, and operational efficiency of the facilities I oversee. My goal is to lead and inspire a team of cleaning professionals, implement best practices, and maintain the highest standards of cleanliness and hygiene. I am committed to delivering exceptional customer service, managing resources effectively, and continuously improving cleaning processes. By applying my leadership, problem-solving, and communication skills, I aim to contribute to the overall success of the organization while creating a clean, welcoming, and healthy environment for all.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Network Coordinator
School Cleaning Service
12.2022 - Current
- Supervise and manage cleaning staff, including hiring, training, scheduling, and performance evaluations
- Ensure that cleaning personnel are properly trained in cleaning techniques and safety protocols
- Supporting Cleaning Services Officer and Supervisor with guidance, oversight, induction, training, toolbox talks, performance management, and site inductions
- Create, implement and maintain cleaning schedules, which may include daily, weekly, and periodic cleaning tasks
- Manage cleaning supplies, equipment, and inventory
- Order and replenish cleaning products as needed and maintain an organized supply room
- Implement and enforce safety procedures and protocols to protect cleaning staff and building occupants
- Manage site risks by keeping track of first aid treatment records, risk registers, hazard reports, fatigue management, emergency evacuation checklists, and observation logs
- Ensure Work Health and Safety and Personal Protective Equipment requirements are met
- Assisting the RONOS team for rostering of CSOs and liasing with schools to communicate the alternate arrangments where necessary
- Scheduling, organizing and conducting weekly supervisor’s meetings, weekly coordinators meetings, business managers meeting and network meetings with the team
- Contribute to the structuring and assignment of rosters, and the development and implementation of cleaning schedules
- Develop and update cleaning protocols and standard operating procedures (SOPs)
- Keep abreast of industry best practices and incorporate them into cleaning procedures
- Interact with business manager to address cleaning-related concerns, requests, and feedback
- Ensure a high level of customer satisfaction
- Conduct training sessions for cleaning staff on cleaning techniques, safety procedures, and the use of cleaning equipment and chemicals
- Maintain records and generate reports on cleaning activities, supplies usage, and staff performance
- Provide regular reports to management on the status of cleaning operations
- Coordinate and oversee special cleaning projects, such as deep cleaning and carpet cleaning
- Designing, Reviewing and updating of documents like Standard Operating procedures, WHS forms, SCS forms.
Rostering Coordinator
School Cleaning Service
07.2023 - 08.2023
- Scheduling and rostering CSOs by assigning shifts for backfill cleaners and extra hours to others while taking into consideration immigration rules, WHS act and meeting business needs
- Maintain open and clear communication with employees, supervisor, network coordinators, managers and business managers
- Address scheduling conflicts, request for time off, and shift swaps
- Monitor staffing levels and adjust schedules as needed to ensure that there are enough employees on duty to meet operational demands without overstaffing
- Ensure that schedules comply with labour laws, industry regulations, and any labour agreements (such as union contracts), EBA and immigration rules that may be in place
- Approving and amending timecards to ensure CSOs get paid properly
- Use historical data and forecasting tools to predict staffing needs in the short-term and long-term
- This helps the organization prepare for busy periods or seasonal fluctuations in demand
- Maintain accurate records of employee work hours, attendance, and time-off requests
- This includes tracking overtime, paid time off (PTO), and other leave balances
- Be prepared to adjust schedules on short notice due to unforeseen events, such as employee call-offs, equipment failures, or other emergencies
- Utilize Kronos UKG software and tools to streamline the scheduling process, improve accuracy, and enhance efficiency
- Seek input from employees and managers on schedule preferences and improvements
- Use feedback to refine scheduling processes and make them more employee friendly
- Strive to create schedules that promote work-life balance for employees, while also meeting the organization's operational needs.
Supervisor CSO3
Cleaning Service Section
02.2020 - 11.2022
- Provided tools and guidance for team members to develop, execute and sustain end-to-end field operations, including logistics, supply chain management, and product orders
- Performed HR duties encompassing employee recruitment and development, scheduling, performance, advancement, and corrective actions
- Supervising team of 70 cleaners daily across multiple ACT Public Schools to meet cleaning objectives
- Trained cleaners on different competency-based modules on a regular basis
- Contributing to design and implementation of school cleaning plans by capturing and recording daily data in the form of toolbox talks, Job Safety Analysis, Multiple Hazard Risk Assessment, Quality inspection, site inductions, incident reports and observations
- Capturing and recording performance data to measure the effectiveness of cleaning activities
- Optimised and standardized process flow and lead the vision of zero breaks in the service journey.
Teacher II
Bhutan
01.2011 - 12.2016
- Taught grade 7-12 mathematics and IT over six years
- Some of the related subjects taught were JavaScript, HTML, Dreamweaver, Microsoft frontpage
- Served as Member of School Management Board- Lady representative, Bhutan
- Head of Department for IT at Gyelpozhing High School, Bhutan
- Served as lady provost managing 300+ girls for 2 years
- Served as scout’s master for four years
- Initiated the school level dance competition
- Built a local website for the school for information dissemination.
Education
Master of Information Technology & Systems -
University of Canberra
06.2019
Diploma in Advance Networking -
National Institute of Information & Technology
02.2016
Bachelor of education (Secondary) - Mathematics & ICT
Paro College of Education
12.2010
Skills
- Organization and Time Management
- Data Management
- Customer Service
- Flexible and Adaptable
- Clerical Support
- Organizational Skills
- Team Building
- Multitasking
Certification
Programming Languages: C++, C#, PHP, HTML, XHTML5, JAVA, JAVASCRIPT, CSS, PYTHON
Operating Systems: Windows OS, Mac OS, Linux, IOS, Android
Databases: MySQL, SQL, Microsoft Access, Amazon RDS
Frameworks: Google Protocol Buffer, Bootstrap, AngularJS
Testing: Software Testing, Application Testing
Applications: Visual Studio, Adobe Photoshop, Dreamweaver, WordPress, Wix, Illustrator, prezi, Power BI, Kronos, Teams, Project, Outlook, Microsoft office (MS word, Excel, PowerPoint, OneNote, One drive), and SharePoint Designer etc
Accomplishments
- Best collaboration group leader 2014
- First for Bhutan Civil Service examination 2011(Maths & IT)
- Certified HTML developer
- Certified JavaScript developer
- Certified PHP developer
- Certified CSS developer
Affiliations
- Australian Computer Society (ACS) - Member ID: 4233970
- Delegate at United Workers Union
Projects
Build a website to develop a Hotel Rating System for Bhutan, 02/2019, 07/2019, To create a user-friendly hotel rating system to assist tourists to select a hotel best suited to their requirements., HTML, .NET, JavaScript, Bootstrap, CSS, In a team of four my duties included writing the code and script for the website and managing the overall project. We built a website to list hotels and services they provide. The webpage was carefully designed for the best possible customer interaction. Bootstrap was utilised through the Conquer Template for layouts. An element of responsiveness was added using CSS over multiple pages using the .NET framework. Finally, we created a rating for the hotels based on guests’ experiences. These rating were displayed on the website to assist tourists visiting Bhutan choose a place best suited to their requirements., Achieved Distinction
PROFSSIONAL DEVELOPMENT
- ACS Submit-: The key to the industry for young ICT professionals and students “The ICT counterculture”.
- ACS Panel discussion-: Diversity and inclusion breakfast: Mental health and wellbeing at workplace
- Job Application and interview skills training – 30/9/2020 – 1/10/2020
- First Aid course (HLTAID001, HLTAID002, HLTAID003): 29/10/20 – 30/10/2020
- Behavioural De-escalation course – 7/12/20 - 8/12/2020
- WHS and occupational violence workshop- 21/12/2020
- Reportable conduct, code of conduct & KCYPS- 22/12/2020
- Intermediate Excel training- Data manipulation and reporting with pivot tables – 2/3/2021
- MS word – Intermediate (Module 2B – improving Efficiency) – 08/04/2021
- Coaching and Mentoring skills for managers and supervisors – 05/08/2021
- Joint Selection Committee training
- Silica Awareness training
- Asbestos Awareness training
Additional Information
Best collaboration group leader 2014
First for Bhutan Civil Service examination 2011(Maths & IT)
Certified HTML developer
Certified JavaScript developer
Certified PHP developer
Certified CSS developer
Certified Bootstrap developer
Standard First Aid - ID: 9CBEE
Provide First Aid - Certificate No: CERT497466
Test & Tagging – Certificate No: 9430885
ASBIRA001-Identify and report Asbestos Containing Materials- Certificate Number: 48468
Languages
English
Full Professional
Nepali
Professional Working
Hindi
Professional Working
Dzongkha
Native or Bilingual
References
Philip Baker, Lecturer/Tutor at PY course, phil.baker7@gmail.com, 0421698653
David J. Wilson, Director for ACT School Cleaning Services, davidj.wilson@act.gov.au, 0262070788/0447768301
Timeline
Rostering Coordinator
School Cleaning Service
07.2023 - 08.2023
Network Coordinator
School Cleaning Service
12.2022 - Current
Supervisor CSO3
Cleaning Service Section
02.2020 - 11.2022
Teacher II
Bhutan
01.2011 - 12.2016
Master of Information Technology & Systems -
University of Canberra
Diploma in Advance Networking -
National Institute of Information & Technology
Bachelor of education (Secondary) - Mathematics & ICT
Paro College of Education
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