Yang Chen

1. Cross-Functional Collaboration and Campaign Development:
· Collaborated with sales, marketing, and development teams to design and execute targeted promotional campaigns, significantly enhancing customer engagement and boosting sales growth.
· Facilitated seamless communication across sales, marketing, and product development teams, aligning efforts and ensuring adherence to shared goals.

2. Customer Relations and Conflict Resolution:
· Managed customer relations, swiftly addressing and resolving issues to maintain and enhance client satisfaction.
3. Sales Strategy and Presentation:
· Developed and delivered compelling sales presentations to clients, effectively demonstrating the success and credibility of products.
· Conducted product demonstrations to highlight benefits and advantages, successfully persuading potential customers and driving purchases.

4. Remote Team Coordination:
· Worked collaboratively with headquarters, regional, and other remote teams to ensure a consistent message and customer experience across all points of contact

1. Client Relationship Management and Strategic Consulting:
· Develop and sustain robust relationships with clients, gaining deep insights into their hiring needs and organizational culture to better serve their requirements.
· Partner with clients to design bespoke talent acquisition strategies, aligning with their industry specifics and operational needs, ensuring an optimal match between talent and organizational goals.

2. Talent Sourcing and Recruitment Execution:
· Proactively engage with potential candidates through diverse sourcing channels, evaluating their skills and fit to meet the precise needs of clients.
· Conduct thorough candidate interviews and assessments, providing clients with detailed feedback and insightful recommendations to aid in informed decision-making.

3. Market Analysis and Recruitment Advisory:
· Offer expert consulting advice on prevailing market trends, competitive compensation packages, and strategic recruitment practices, empowering clients with the knowledge to attract and retain top talent.
· Keep abreast of industry trends through a robust professional network, leveraging this information to enhance overall service delivery and client satisfaction.

4. Negotiation and Placement Facilitation:
· Ensure a seamless candidate and client experience by skillfully facilitating negotiations and efficiently finalizing placements, thus maintaining high standards of professionalism and client service.

• Established strong relationships with both employees and management teams, fostering a collaborative work environment.
• Managed employee relations issues with care and confidentiality, maintaining trust with staff members while resolving conflicts effectively.
• Designed performance management systems that supported employee development and organizational success.
• Optimized HR budget allocation by strategically reallocating resources based on department needs and priorities.
• Spearheaded leadership development programs to support the growth and advancement of high-potential employees.
• Facilitated regular communication channels between management and employees to promote transparency and engagement.
• Invested in professional development opportunities for the HR team, fostering continuous learning and improvement.
• Provided updates on HR policy changes to employees to satisfy compliance and state laws.
• Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
• Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.
• Liaised between multiple business divisions to improve communications.

• Design and implement comprehensive HR strategies that align with the overall business plan and strategic direction of the company.
• Lead talent acquisition efforts to attract and retain top talent in a competitive market, including overseeing recruitment, selection, and onboarding processes.
• Develop and manage comprehensive compensation and benefits plans that are competitive and sustainable.
• Create and implement employee development programs that encourage professional growth and support business objectives, including training, leadership development, and performance management systems.
• Ensure compliance with all local, state, and federal legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions.
• Foster a positive work environment and cultivate a strong company culture that supports collaboration, innovation, and diversity.
• Provide strategic leadership and guidance on change management, organizational development, and employee relations issues.
• Develop HR metrics and analytics to assess performance and inform decisions.

As the HR manager of GEOSTAR China Entrepreneur Flying Club:

· Establish and lead the HR department, setting policies and procedures that reflect the club's luxury standards.
Develop and execute recruitment strategies to attract, hire, and retain employees who are adept in luxury service delivery.
· Design and implement a comprehensive onboarding and training program tailored to the specifics of luxury hospitality, ensuring staff are well-prepared to meet and exceed service expectations.
· Manage all aspects of employee relations, ensuring a high level of employee engagement and satisfaction while maintaining an environment that reflects the club’s exclusive nature.
· Provide expert advice on HR matters to senior management, including strategic planning and employee retention strategies.
· Ensure compliance with all local, state, and federal employment laws and regulations.
· Develop performance management systems that align with business goals and foster a culture of excellence and continuous improvement.
· Oversee employee benefits programs, ensuring they are competitive and appealing to attract a high-caliber workforce.

· Serve as a primary point of contact for employee relations issues, providing guidance and support to employees and managers in addressing workplace conflicts.
· Develop and implement strategies to maintain positive employee relations and foster a productive work environment.
· Conduct investigations into employee grievances and disputes, ensuring fair and consistent treatment in line with company policies and legal requirements.
· Collaborate with HR Business Partners and legal teams to manage and resolve complex employee relations issues.
Develop and facilitate training sessions on topics such as conflict resolution, manager-employee communication, and workplace respect.
· Analyze trends in employee relations to proactively address issues and improve organizational culture.
· Maintain detailed records of employee issues and resolutions to ensure transparency and accountability.
· Assist in the development and revision of company policies and procedures to enhance employee satisfaction and productivity.

· Provide comprehensive administrative and organizational support to the Sales Director, including scheduling meetings, coordinating travel arrangements, and managing correspondence.
· Assist in the development and implementation of sales strategies and plans to meet or exceed sales targets.
· Prepare sales reports and presentations to help analyze market trends, sales performance, and forecasting.
· Liaise with other departments (Marketing, Product Development, Supply Chain) to ensure alignment on sales initiatives and promotions.
· Facilitate communication between the Sales Director and internal teams.
· Manage customer relationships by responding to inquiries and resolving issues to enhance customer satisfaction and loyalty.
· Organize and oversee the logistics of sales events, conferences, and meetings.
· Maintain up-to-date knowledge of the cosmetics industry, competitive landscape, and current market trends to support strategic decision-making.