YAN HONG LIU
Campsie
Summary
Experienced and customer-focused hospitality professional with over 10 years of work experience, including roles as a bartender, waitress, hotel front desk receptionist, beauty bar receptionist, nail technician and high class housekeeper. Known for a strong attention to detail and a genuine passion for delivering high-quality service, ensuring every guest has a memorable experience.
Thrives in fast-paced, high-end environments, catering to diverse international clientele with professionalism and warmth. As a nail technician, developed precision, patience, and customer engagement skills, which seamlessly translate into hospitality. Fully available Wednesday to Sunday, with a commitment to further education at TAFE on Mondays and Tuesdays. Dedicated, adaptable, and eager to contribute to a dynamic team with enthusiasm and professionalism.
Overview
33
33
years of professional experience
Work History
High Class Housekeeper
Star River Company
09.2023 - 12.2024
- Maintained an immaculate and luxurious living environment, ensuring high standards of cleanliness and organization.
- Provided discreet and professional housekeeping services in high-end hotels, private residences, or estates.
- Performed detailed cleaning of rooms, including polishing silverware, handling delicate fabrics, and caring for luxury furnishings.
- Managed laundry services, including ironing, steaming, and proper care of designer clothing and linens.
- Stocked and replenished household supplies while keeping track of inventory.
- Assisted with table setting, serving meals, and ensuring a refined dining experience when needed.
- Looked after three dogs, ensuring they were well-fed, groomed, and exercised while maintaining cleanliness in pet-friendly areas.
- Coordinated with other household staff to ensure seamless daily operations and guest satisfaction.
- Maintained confidentiality and discretion while catering to VIP clients, high-profile guests, and luxury environments.
Nail Technician
TNL Nail Shop
05.2016 - 08.2023
- Provided professional nail services, including manicures, pedicures, nail art, and gel applications, ensuring high-quality results for clients.
- Delivered excellent customer service by engaging with clients, understanding their preferences, and creating a welcoming and relaxing experience.
- Worked in a fast-paced environment, managing multiple appointments and maintaining efficiency without compromising service quality.
- Recommended products and upsold beauty treatments, showcasing strong sales and communication skills.
- Maintained cleanliness and hygiene standards, ensuring a safe and organized workspace.
- Developed strong attention to detail and precision, which translates well into crafting cocktails and presenting drinks professionally.
- Built strong client relationships, fostering repeat business through friendly and personalized service.
Front Desk Receptionist
GuangZhou China Hotel Beauty Bar
12.1997 - 07.2001
- Welcomed and assisted guests in a luxury beauty bar setting, ensuring a high level of customer service and professionalism.
- Managed appointment bookings, processed payments, and coordinated with beauty therapists to provide a seamless guest experience.
- Provided personalized service to an international clientele, adapting to different cultural expectations and preferences.
- Recommended beauty and wellness treatments while promoting product sales, enhancing overall revenue for the establishment.
- Maintained a clean, organized reception area and upheld hospitality standards to create a relaxing and upscale environment.
- Assisted with beverage service, offering guests refreshments such as tea, coffee, and cocktails to enhance their spa experience.
- Developed strong communication skills and multitasking abilities by managing both front desk operations and guest hospitality needs.
- Worked in a fast-paced, customer-focused environment, ensuring guest satisfaction and handling service inquiries efficiently.
Lobby Lounge Drink Server/ Waitress
Hong Kong Furama Hotel
03.1994 - 09.1997
- Provided high-end beverage service in the hotel’s luxurious lobby lounge, catering to international guests and business travelers.
- Took and delivered drink orders efficiently, ensuring top-tier service while maintaining a warm and professional demeanor.
- Assisted bartenders in preparing classic and signature cocktails, pouring wine, and serving a variety of beverages with precision.
- Memorized an extensive selection of wines, spirits, and cocktails to provide informed recommendations and upsell premium options.
- Engaged with guests from diverse cultural backgrounds, adapting service styles to meet their preferences and enhance their experience.
- Maintained a well-organized and fully stocked bar, ensuring compliance with hygiene, safety, and liquor regulations.
- Processed payments using POS systems and handled cash transactions accurately.
- Supported the lounge team in setting up and closing down the bar area, ensuring smooth operations during peak hours.
Front Desk Public Relations Department/All-Rounder
China Hotel Guangzhou
11.1993 - 02.1994
- Welcomed and assisted guests from diverse cultural backgrounds, ensuring a seamless check-in and check-out experience while maintaining a high level of professionalism.
- Managed hotel reservations, processed payments, and coordinated with housekeeping to accommodate special guest requests.
- Provided personalized customer service, handling inquiries and resolving concerns efficiently to enhance guest satisfaction.
- Assisted in the hotel’s restaurant and bar, taking orders, serving food and beverages, and ensuring a high standard of service.
- Worked in a fast-paced environment, interacting with international travellers and adapting to different service expectations and cultural preferences.
- Supported bartenders in preparing drinks and maintaining a well-stocked, clean bar area while adhering to local liquor laws and safety protocols.
- Memorized menus and promoted upselling opportunities to maximize revenue and improve guest experiences.
- Collaborated with kitchen staff and management to ensure smooth restaurant operations and timely service.
Hotel Front Desk Receptionist/ All-Rounder
Dong Fang Hotel
04.1992 - 10.1993
- Provided exceptional customer service as the first point of contact for guests, ensuring a warm welcome and smooth check-in/check-out process.
- Handled reservations, inquiries, and complaints efficiently while maintaining a professional and friendly demeanor.
- Managed administrative tasks, including processing payments, organizing bookings, and coordinating with housekeeping to meet guest requests.
- Assisted in hotel restaurants, bars, and room service, delivering high-quality food and beverage service to enhance guest experiences.
- Supported bartenders and waitstaff during peak hours, preparing drinks, serving meals, and maintaining a clean and organized dining area.
- Memorized menus, upsold food and beverage items, and provided recommendations based on guest preferences.
- Worked closely with kitchen staff and management to ensure seamless service and a positive dining atmosphere.
- Maintained knowledge of safety and hygiene protocols, ensuring compliance with hotel and industry standards.
Education
High School General Certificate -
Guangzhou First Tourism Vocational High School
GuangZhou, China06-1993
Skills
- Exceptional customer service and guest relations
- Professional presentation and grooming standards
- Strong multitasking and time-management skills
- POS system operation and cash handling
- Upselling and recommending menu items
- Professional communication and interpersonal skills
- Ability to work efficiently in fast-paced environments
- Attention to detail and cleanliness in bar and dining areas
- Coordinating with teams to ensure smooth service flow
- Providing a warm welcome and assisting guests with inquiries
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
High Class Housekeeper
Star River Company
09.2023 - 12.2024
Nail Technician
TNL Nail Shop
05.2016 - 08.2023
Front Desk Receptionist
GuangZhou China Hotel Beauty Bar
12.1997 - 07.2001
Lobby Lounge Drink Server/ Waitress
Hong Kong Furama Hotel
03.1994 - 09.1997
Front Desk Public Relations Department/All-Rounder
China Hotel Guangzhou
11.1993 - 02.1994
Hotel Front Desk Receptionist/ All-Rounder
Dong Fang Hotel
04.1992 - 10.1993
High School General Certificate -
Guangzhou First Tourism Vocational High School
Similar Profiles
Llewellyn Marion KavintaLlewellyn Marion Kavinta
Patient Service Specialist at Swift Star ER: River Oaks Emergency RoomPatient Service Specialist at Swift Star ER: River Oaks Emergency Room
Baher Hmood Ali MahuobBaher Hmood Ali Mahuob
Business Consultant at Sea Star Company & Ayad Awad Alodayni Company Ltd.Business Consultant at Sea Star Company & Ayad Awad Alodayni Company Ltd.
Ricky RigglemanRicky Riggleman
Designer/Floor Specialist at STAR FURNITURE COMPANYDesigner/Floor Specialist at STAR FURNITURE COMPANY