Yanira Mercado
Kensington,NSW
Summary
Accomplished professional with a proven track record at Kin And Dining, adept in guest relations and special event coordination. Expertise in fostering warm customer relationships, leading to increased referrals. Skilled in money handling and team collaboration, consistently exceeding sales targets through exceptional service and allergy awareness. Talented restaurant team members with strong background in FOH. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management. Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand.
Overview
6
6
years of professional experience
Work History
Front of House Wait Staff Member
Kin And Dining
07.2024 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Senior Wait Staff Member
Alfie's
10.2023 - 07.2024
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Receptionist
Westland Insurance
07.2021 - 08.2022
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Routed incoming mail and messages to relevant personnel without delay.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Supervisor
Anthropologie
10.2021 - 02.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Observed packing operations to verify conformance to specifications.
- Conducted regular reviews of operations and identified areas for improvement.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collected, arranged, and input information into database system.
Lead Sales Key Holder
Club Monaco
03.2018 - 07.2021
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Managed store personnel by delegating tasks and supervising daily operations.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Education
High School Diploma -
Bishop Mcnally High School
Calgary, AB07.2016
Skills
- Special Event Coordination
- Allergy awareness
- Professional Appearance
- Wine Knowledge
- Handling Complaints
- Money Handling
- Phone Etiquette
- Guest Relations
- Team Collaboration
- Multilingual
Languages
Spanish
Full Professional
Timeline
Front of House Wait Staff Member
Kin And Dining
07.2024 - Current
Senior Wait Staff Member
Alfie's
10.2023 - 07.2024
Supervisor
Anthropologie
10.2021 - 02.2022
Receptionist
Westland Insurance
07.2021 - 08.2022
Lead Sales Key Holder
Club Monaco
03.2018 - 07.2021
High School Diploma -
Bishop Mcnally High School
Similar Profiles
Julie ArnoldJulie Arnold
Retail Sales Associate at Kohl’s/Kin Kin Co.Retail Sales Associate at Kohl’s/Kin Kin Co.
Jeena HargraveJeena Hargrave
Family Support Worker at KIN-DIR Education FoundationFamily Support Worker at KIN-DIR Education Foundation
Maegen BucknerMaegen Buckner
Sales Manager at Kin InsuranceSales Manager at Kin Insurance