Yanling Li
Boston,MA, USA
Summary
Fashion consultant with 8 years of experience and a keen eye for emerging trends. Successfully manages a high client load and consistently maximizes customer satisfaction. Known for an organized and adaptable approach to work. Seeking a full-time position that utilizes marketing strategy, loyal luxury experience skills, and ability to work well with people in the luxury brand industry. Planning to relocate to Australia to further career in this field. Industrious and dedicated, committed to achieving success in the luxury brand industry.
Overview
8
8
years of professional experience
Work History
Fashion Advisor
Chanel Inc.
11.2023 - Current
- Demonstrated high communication skills and strong team cooperation skills
- Achieved top seller status in the store by setting up private event appointments with loyal clients and building deeper client relationships for long-term plans
- Resolved client complaints regarding sales and service while maintaining high levels of motivation and enthusiasm.
Client Advisor
Louis Vuitton LVMH
04.2022 - 11.2023
- Built strong relationships with clients having lifestyles ranging from 10k to 50k and loyal luxury experiences
- Scheduled and confirmed appointments for clients, focusing on upselling high-end fashion, handbags, and high fine jewelry
- Resolved client complaints regarding sales and service while maintaining high levels of motivation and enthusiasm
- Recommended, selected, and helped locate or obtain merchandise based on client needs
- Met personal sales targets and ensured customer satisfaction through excellent customer service feedback and adaptability skills.
Key Holder
Tory Burch Inc.
08.2018 - 03.2022
- Managed and coordinated daily activities of selling products
- Drove sales targets and key KPIs through leading sales and non-sales activities as directed by the store management team
- Achieved Caviar Club Members and top sellers' status with $1.5 million goals each year.
Sales Associate
Michael Kors Inc.
11.2016 - 07.2018
- Achieved top sales associate status in the store by providing product information and advice
- Engaged clients in a professional, attentive manner and processed customer orders.
Education
Master of Business Administration -
Johnson & Wales University
Providence, RI, USA2016
Master of Project Management -
Northeastern University CPS
Boston, MA, USA2015
Skills
- High communication and interpersonal skills
- Strong team cooperation skills
- Excellent customer service and relationship-building skills
- Ability to resolve client complaints effectively
- Sales and upselling expertise
- Adaptability and flexibility in different sales environments
Timeline
Fashion Advisor
Chanel Inc.
11.2023 - Current
Client Advisor
Louis Vuitton LVMH
04.2022 - 11.2023
Key Holder
Tory Burch Inc.
08.2018 - 03.2022
Sales Associate
Michael Kors Inc.
11.2016 - 07.2018
Master of Business Administration -
Johnson & Wales University
Master of Project Management -
Northeastern University CPS
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