Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Yanling luo

Sydney,NSW

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

18
18
years of professional experience

Work History

Real Estate Agent

Black Diamondz Property concierge
Sydney, NSW
07.2016 - 12.2021
  • Managed marketing strategies for properties including advertising campaigns and open houses.
  • Researched current listings available in the area using multiple online resources.
  • Provided guidance to clients throughout the entire buying or selling process.
  • Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
  • Coordinated appointments to show homes to prospective buyers.

Real Estate Agent

Sydney springfield investment consulting pty let
Sydney, NSW
03.2013 - 03.2015
  • Provided guidance to clients throughout the entire buying or selling process.
  • Coordinated appointments to show homes to prospective buyers.

Logistics Coordinator

Enersus pty let
Sydney, NSW
06.2007 - 04.2009
  • Conducted regular reviews of supplier performance metrics such as on-time delivery rate, fill rate.
  • Assisted in developing processes for receiving, storing and distributing materials according to established procedures.

Electrical Engineer

Thomson industries.inc
SHENZHEN, Guangdong Province
07.2003 - 05.2005
  • Developed testing protocols to evaluate performance of new components or systems.
  • Provided troubleshooting and analysis for discovered electrical faults, offering potential solutions.

Education

Master of Science - Logistics And Supply Chain Management

University of Wollongong
Wollongong, NSW
12-2006

Skills

  • Product presentation
  • Client relationship management
  • Problem solving
  • Effective communication
  • Team collaboration
  • Multiple task management
  • Good customer service
  • Good understanding of trends and fashions

Affiliations

  • I like to spend time gardening; it is a good time to think and relax
  • I love to travel with my family
  • I enjoy everyday life, I like cooking and styling the house, and having parties in the house for festivals

Languages

Chinese (Mandarin)
Native/ Bilingual
English
Professional

References

References available upon request.

Timeline

Real Estate Agent

Black Diamondz Property concierge
07.2016 - 12.2021

Real Estate Agent

Sydney springfield investment consulting pty let
03.2013 - 03.2015

Logistics Coordinator

Enersus pty let
06.2007 - 04.2009

Electrical Engineer

Thomson industries.inc
07.2003 - 05.2005

Master of Science - Logistics And Supply Chain Management

University of Wollongong

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Yanling luo