Yanni Crouche-McDonald
Bondi Beach,Australia
Summary
Focused on using effective recruitment strategies and candidate pipelines to meet employment needs. Leverages traditional and online methods to bring in top talent.
Overview
8
8
years of professional experience
Work History
Recruitment
Intercontinental
06.2022 - Current
- Recruiting for variety of roles for both hotels
- Managing stakeholders and candidates
- Helping activate staff incentives and recognition programs
- Creating job briefs and job descriptions
- Creation of EPAFs and collection of all necessary documentation
- Working with associated programs: Phoenix, Preceda, Oracle, Seek
- VEVO checks for candidates.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Studied job descriptions and qualifications to determine applicant requirements.
- Collaborated with hiring managers to understand job requirements and expectations.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Assisted with writing job postings and job descriptions for boards.
- Advocated for staff members, helping to identify and resolve conflicts.
- Coordinated schedules to arrange management interviews with applicants.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Conducted three recruiting events to grow passive talent pipeline to prepare for future hiring needs
Human Resources Coordinator/recruitment
Intercontinental
06.2023 - 09.2023
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Conducted new employee onboarding and provided ongoing orientation training.
- Distributed employee engagement surveys to identify areas of improvement.
- Contract creation
- Working with payroll to integrate new hires into the system
- Processing changes and Terminations
- Maintaining and updating paperwork for colleagues on their electronic files and shared folders
- Supporting Workers Compensation processes
- Supporting L&D in training
- Hosting on-boarding/brand orientation
- General file upkeep.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Maintained human resources information system and kept employee files up to date and accurate.
- Handled employee inquiries and complaints regarding policy and benefits issues.
Restaurants & Bars Supervisor
Intercontinental
04.2019 - 06.2022
- Training all FB colleagues before opening to meet the guidelines of Intercontinental in an intensive 3-week crash course on FB service standards and expectations as well as making sure all service operating procedures were met and ticked off for all colleagues
- (pre-opening)
- Set-up of restaurants, coordinating the movements of all artwork, furniture and other aspects of the design of two restaurants (Pacific and Amici) working with the interior design companies and removalist companies
- Being the point of contact between the intercontinental staff and outsourced design and removal companies
- (pre-opening)
- Working closely with the chefs on menu concepts and decisions
- (pre-opening)
- On the job training of staff and reviewing procedures and SOPs
- (soft-opening)
- Ensuring the smooth running of the signature restaurant (Pacific), working with Kronos (rostering/payment of staff) and aiming to deliver a seamless service to be proud of
- Instilling a sense of pride in the workplace
- Continuing to update training and skills of my team and myself
- Sitting in on P&L meetings
- Updating training plans
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Team Leader (Lobby Bar, Dundee Arms, Heritage Bar)
Hyatt Regency
08.2018 - 04.2019
- Empowering team through trainings and encouraged learning
- Bartender, in all 3 outlets
- Handling the floor and making sure guests are beyond satisfied and all outlets are up to the international Hyatt standard
- Ordering stock and managing storeroom
- Helping bar manager with monthly stocktake for entire ground floor (4 outlets)
- Motivating staff and helping bar manager and supervisor to manage staff
- Being an example to staff (knowing the menu and understanding service)
- Dealing with complaints and making sure it doesn't escalate to management
- Handling events in our outlets, varying from lunch for 10 to wedding party of 150
- Being able to handle huge numbers of people daily with confidence, grace and happiness.
Supervisor (Wolgan Dining Room)
Emirates One & Only Resort & Spa
04.2017 - 08.2018
- Pass Master (making sure the food is seamlessly and efficiently brought out to the restaurant, managing BOH duties and making sure staff understand what's going out and where)
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Working with the chef on menu creations daily along with other management figures
- Creating floor plans daily (according to capacity)
- Creating sections daily
- Keeping on top of training, making sure it is both relevant and updated
- Organising timesheets of staff (using zambion) and aiding in approving them in absence of management
- Leading by example (exceptional knowledge of food and the correct wine for the dishes served)
- Dealing with the day to day running of dinner service
- Keeping everything from service to appearance of restaurant and bar (and BOH) above the One & Only operating standards
- Providing successful and relevant support to staff
- Creating everlasting memories.
Assistant Manager (On the Rocks Pool Bar)
One & Only Resort
09.2015 - 04.2017
- Following control procedures in food and beverage cost and cashiering
- Conducting and leading on the job training for colleagues
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Creating Monthly training plans for the outlet
- Motivating a strong team and sustaining that motivation
- Identifying hazards and ensuring they are fixed safely and swiftly
- To be Knowledgeable in wine and bar service
- Participating and creating community projects related to the restaurant industry to improve image and profitability
- Making sure colleagues get paid the correct amount on time (using etivity)
- Ordering of stock (using iscala)
- Aiding manager in maximising profitability
- Preparation of roster according to business needs
- Communicating effectively with guests, subordinates, immediate superior and other departmental heads
- Administering personnel action, on leaves, overtime requests, disciplinary actions and commendation
- Reporting and controlling breakage and losses
- Ensuring that end of night reports match the daily takings
- Attending daily F&B briefings in place of Manager.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Certificate 4 - Fashion Design
TAFE - Ultimo
Sydney, NSW11.2007
Skills
- Training Coordination
- Relationship Building
- Background Checking
- Recruitment
- Team Collaboration
- Time Management
- Industry Awareness
- Process Improvement
- Decision Making
- Database Management
- Strong Organization
References Available
True
Timeline
Human Resources Coordinator/recruitment
Intercontinental
06.2023 - 09.2023
Recruitment
Intercontinental
06.2022 - Current
Restaurants & Bars Supervisor
Intercontinental
04.2019 - 06.2022
Team Leader (Lobby Bar, Dundee Arms, Heritage Bar)
Hyatt Regency
08.2018 - 04.2019
Supervisor (Wolgan Dining Room)
Emirates One & Only Resort & Spa
04.2017 - 08.2018
Assistant Manager (On the Rocks Pool Bar)
One & Only Resort
09.2015 - 04.2017
Certificate 4 - Fashion Design
TAFE - Ultimo
Similar Profiles
Elliott AustinElliott Austin
Waiter at IntercontinentalWaiter at Intercontinental
Ashwin MenonAshwin Menon
F & B Associate at InterContinentalF & B Associate at InterContinental
Thomas FinlaysonThomas Finlayson
Food and Beverage Attendant at InterContinentalFood and Beverage Attendant at InterContinental