Yanning Huang
South Yarra,VIC
Summary
Great interpersonal skills, passionate about early childhood education and care, excellent communication and relationship building ability. Many years of Office Management Administration Professional and Customer Service experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and clear communicator and self-motivated worker with decisive nature necessary to manage independent work. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Administrative Manager
Radisson Blu Hotels & Resorts
10.2019 - 05.2023
- Updated reports, and generated reports for hotel database.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Met department budgets by monitoring and reporting on office expenses.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
Unit Manager
Compass Group China
04.2017 - 09.2019
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Coordinated unit canteen staffs with other services to promote continuity of total regimen of service.
- Promoted customer independence by establishing customer care goals.
- Protected customer and employees by developing and interpreting infection-control policies.
- Established and maintained effective communication with staff, suppliers and customer organizations to promote high quality customer service.
- Handled complaints from customers and immediately took steps for quick resolution and to prevent reoccurrence.
Corporate Trainee and Service Manager
Shangri-La Hotel Management Group
12.2014 - 03.2017
- Developed and responded to incoming and outgoing correspondence.
- Performed general office administration and management functions.
- Assisted in orchestrating smooth running environment.
- Prepared agendas, minutes, PowerPoint presentations and reports.
- Built and maintained positive relationships and rapport with internal employees and external associates.
- Gained knowledge of company policies, protocols and processes.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Analyzed customer feedback to identify areas for improvement.
- Handled day-to-day customer or client questions via telephone or email.
International Project Manager
SUON Academy Toronto
10.2013 - 11.2014
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Planned, designed, and scheduled phases for large projects.
- Provided detailed project status updates to stakeholders and executive management.
- Coordinated material procurement and required services for projects within budget requirements.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
Education
Graduate Diploma - Early Childhood Education
Victoria University
Melbourne, VIC06.2024
Master of Arts - International Crisis Management
Monash University
Melbourne, VIC06.2013
Bachelor of Arts - Translation
Monash University
Melbourne, VIC12.2011
Skills
- Collaborate Cross-Functionally
- Performance Tracking and Evaluations
- Staff Management
- Team Collaboration
- Informative Announcements
- Best Practices and Standards
- Verbal and Written Communication
- Managing Operations and Efficiency
Certification
First aid Certificates On:
Provide cardiopulmonary resuscitation
Provide basic emergency life support
Provide First Aid
Provide First Aid in an education and care setting
Work With Children Check Card
Certificate On Protecting Children :
Mandatory Reporting and Other Obligations for the Early Childhood Sector
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Professional Working
Timeline
Senior Administrative Manager
Radisson Blu Hotels & Resorts
10.2019 - 05.2023
Unit Manager
Compass Group China
04.2017 - 09.2019
Corporate Trainee and Service Manager
Shangri-La Hotel Management Group
12.2014 - 03.2017
International Project Manager
SUON Academy Toronto
10.2013 - 11.2014
Graduate Diploma - Early Childhood Education
Victoria University
Master of Arts - International Crisis Management
Monash University
Bachelor of Arts - Translation
Monash University
First aid Certificates On:
Provide cardiopulmonary resuscitation
Provide basic emergency life support
Provide First Aid
Provide First Aid in an education and care setting
Work With Children Check Card
Certificate On Protecting Children :
Mandatory Reporting and Other Obligations for the Early Childhood Sector
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