Yan Thong Chan
Summary
Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand.
Overview
3
3
years of professional experience
Work History
Front of House Wait Staff Member
Super Tetsudo
12.2022 - Current
- Enhanced customer satisfaction by providing timely and efficient service in a fast-paced environment.
- Collaborated with the rest of the front-of-house team during large events to ensure seamless execution of assigned responsibilities.
- Assisted in training new hires, sharing best practices for efficient performance within the front-of-house team.
- Assisted management in analyzing customer feedback to identify areas in need of improvement and implement necessary changes.
- Utilized strong multitasking abilities to manage multiple tables simultaneously without sacrificing quality of service.
- Assisted in improving overall dining experience for guests through attentiveness and excellent communication skills.
- Handled high-pressure situations gracefully, resolving issues promptly while maintaining composure and professionalism.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
Kitchen Cook
Ramen Samurai
01.2021 - 11.2022
- Cleaned and sanitized work areas, utensils and equipment.
- Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
- Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
- Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
Education
No Degree - Hospitality Administration And Management
IELFE College
Perth City10.2023
No Degree - Hospitality Administration And Management
TAFE
Bentley, WA07.2021
Skills
- Reservation Management
- Team Collaboration
- Money Handling
- Training and mentoring
- Multilingual
- Warm and Friendly
- Food sales and promotion
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Full Professional
Malay
Professional Working
Timeline
Front of House Wait Staff Member
Super Tetsudo
12.2022 - Current
Kitchen Cook
Ramen Samurai
01.2021 - 11.2022
No Degree - Hospitality Administration And Management
IELFE College
No Degree - Hospitality Administration And Management
TAFE
Similar Profiles
Ho Ting Eystein TangHo Ting Eystein Tang
Wait Staff Team Leader at Super Tetsudo KarrinyupWait Staff Team Leader at Super Tetsudo Karrinyup
Che Yu WuChe Yu Wu
Wok Cook at Super TetsudoWok Cook at Super Tetsudo
Carol HOCarol HO
Store Manager at Super TetsudoStore Manager at Super Tetsudo
Whitney LewisWhitney Lewis
Front of House Wait Staff Member at Worth BurgerFront of House Wait Staff Member at Worth Burger
Jasmine SmartJasmine Smart
Front of House Wait Staff Member at Pomona DistilleryFront of House Wait Staff Member at Pomona Distillery