Yan Thong Chan
Summary
Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand.
Overview
3
3
years of professional experience
Work History
Front of House Wait Staff Member
Super Tetsudo
Perth
12.2022 - Current
- Enhanced customer satisfaction by providing timely and efficient service in a fast-paced environment.
- Collaborated with the rest of the front-of-house team during large events to ensure seamless execution of assigned responsibilities.
- Assisted in training new hires, sharing best practices for efficient performance within the front-of-house team.
- Assisted management in analyzing customer feedback to identify areas in need of improvement and implement necessary changes.
- Utilized strong multitasking abilities to manage multiple tables simultaneously without sacrificing quality of service.
- Assisted in improving overall dining experience for guests through attentiveness and excellent communication skills.
- Handled high-pressure situations gracefully, resolving issues promptly while maintaining composure and professionalism.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
Kitchen Cook
Ramen Samurai
Perth, WA
01.2021 - 11.2022
- Cleaned and sanitized work areas, utensils and equipment.
- Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
- Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
- Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
Education
No Degree - Hospitality Administration And Management
IELFE College
Perth City10.2023
No Degree - Hospitality Administration And Management
TAFE
Bentley, WA07.2021
Skills
- Reservation Management
- Team Collaboration
- Money Handling
- Training and mentoring
- Multilingual
- Warm and Friendly
- Food sales and promotion
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Full Professional
Malay
Professional Working
Timeline
Front of House Wait Staff Member
Super Tetsudo
12.2022 - Current
Kitchen Cook
Ramen Samurai
01.2021 - 11.2022
No Degree - Hospitality Administration And Management
IELFE College
No Degree - Hospitality Administration And Management
TAFE