Yanti Afrillia
Colyton,Australia
Summary
Dedicated customer service with more than 10 years of experience resolving complex customer inquiries. Motivated to maintain customer satisfaction and contribute to company success. Responsible, hardworking, enthusiastic individual seeking an opportunity to be part of winning team member in challenging environment and organization. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
24
24
years of professional experience
Work History
Kmart Team Member
Kmart Store
03.2023 - Current
- On the sales floor
- At the front registers
- Assisted checkouts or customer service desk
- In the fitting rooms
- Back of store in the reserves
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Volunteer Teaching Sunday Class
CIDE Academy
11.2022 - Current
- Company Overview: Non-Profit Organisation
- Providing behaviour management services
- Producing educational materials
- Monitoring students’ progress and assigning grades
- Planning school events
- Communicating with parents
- Encouraging and supporting students
- Taking part in faculty meetings and training
- Non-Profit Organisation
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
Customer Service
Indoz Trading T/A Koperasi CIDE
11.2022 - 01.2023
- Greeted customers, upon their entry in to the shop and help them with any questions and concerns
- Performed checkout procedures quickly and accurately each time
- Assisted sales floor staff with stocking shelves, keeping front tidy and assisting guests when needed
- Described product and service details to customers to provide information on benefits and advantages.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business.
- Contributed to positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Student Services Officer (Intern)
Lloyds International College & North Sydney English College
07.2022 - 10.2022
- Maintain records of students by archiving admin files, change of enrolment forms
- Maintain records of students by entering attendance and contact details on Wisenet (Student management software)
- Issue certificates, student cards, letters
- Maintain accuracy and speed in doing the tasks
- Record student records in PC, scan and upload documents on Wisenet
Work Experience (Pathology Collector)
Royal North Shore Hospital
11.2019 - 11.2019
- Guiding patients through the sampling process
- Communicating with people of all ages with a broad range of ailments
- Using hypodermic needles to draw blood
- Using swab to collect mucus or DNA samples
- Following procedures to ensure all samples are accurately labelled and archived
- Preparing and delivering samples within set timescales
- Adhering to strict hygiene regulations
- Keeping meticulous records of patient history and all procedures
Service Supervisor
Woolworths Supermarket
11.2008 - 11.2010
- Staff Trainer – Provide Training upon using the Point of Sales (POS) system
- Knowledge for Handling and Anticipating Customer Complains according to the company procedures
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
Customer Service
Woolworths Supermarket
01.2001 - 03.2010
- Responsible for Cash Handling / Cash Register
- Provide assistance for any Customer Enquiries and some supervision duties
- Provide assistance on Woolworth Ezy Banking Account, such as: provide help on opening new account and daily duties such as Deposit and Cash withdrawal
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Temporary Customer Service Representative
National Australia Bank
11.2005 - 03.2007
- Administrative duties as allocated – e.g., stationary, phones etc
- At all times maintain high degree of accuracy, timeliness, courtesy and professionalism
- Create customer awareness of remote channels (e.g., Express cheque, Deposits, internet banking, Telephone banking etc.) And encourage customer migration
- Keep customers aware of products & service available
- Maintain service levels
- Process over the counter transactions – i.e., deposits/withdrawals and international transactions
- Provide ‘quality’ service by ensuring compliance with external legislation, Banks Standards, policies and procedures
- Recognise and refer sale opportunities
- Use related and unrelated tag-ons and refer opportunities
Education
Certificate in III Health Administration -
NSW TAFE
11.2023
Certificate III in Pathology Collection -
NSW TAFE
03.2020
Advanced Diploma of Business Administration -
Excelsior College
12.2002
Higher School Certificate -
Penshurst Girls High School
01.2001
Skills
- Customer Service
- Good written and verbal English
- Multilingual Speaker
- Work independently
- Responsible
- Reliable
- Punctual
- Willing to learn
- Fast learner
- Can ‘do’ attitude
- Highly adaptive
- Teamwork and Collaboration
- Positive Attitude
- Following Instructions
- Cash Handling
- Attention to Detail
Accomplishments
- Employee of the year.
- Promotion as a Supervisor.
References
Available Upon Request
Additionalcredentials - Interests
- Reading.
- Watching Movies.
- Hang out with family and friends.
- cooking.
Timeline
Kmart Team Member
Kmart Store
03.2023 - Current
Volunteer Teaching Sunday Class
CIDE Academy
11.2022 - Current
Customer Service
Indoz Trading T/A Koperasi CIDE
11.2022 - 01.2023
Student Services Officer (Intern)
Lloyds International College & North Sydney English College
07.2022 - 10.2022
Work Experience (Pathology Collector)
Royal North Shore Hospital
11.2019 - 11.2019
Service Supervisor
Woolworths Supermarket
11.2008 - 11.2010
Temporary Customer Service Representative
National Australia Bank
11.2005 - 03.2007
Customer Service
Woolworths Supermarket
01.2001 - 03.2010
Certificate III in Pathology Collection -
NSW TAFE
Advanced Diploma of Business Administration -
Excelsior College
Higher School Certificate -
Penshurst Girls High School
Certificate in III Health Administration -
NSW TAFE
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