Yanting Cao
UNDERDALE,South Australia
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Retail Sales Associate
LEE MASSAGE AND ACUPUNCTURE
A, South Australia
04.2023 - Current
- Completed transactions in an efficient manner while providing excellent customer service.
- Operated point-of-sale systems accurately to process payments from customers.
- Reported any discrepancies in inventory counts or pricing issues promptly.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
Receptionist
Lee Massage and Acupuncture
Adelaide, South Australia
02.2023 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Maintained an organized filing system of confidential client information in accordance with company policy.
Remedial Massage Therapist
LEE MASSAGE AND ACUPCUTURE
ADELAIDE, South Australia
02.2023 - Current
- Provided therapeutic massage treatments to clients with chronic pain, injuries and other physical ailments.
- Assessed client needs and developed treatment plans based on their individual conditions.
- Performed deep tissue massages, trigger point therapy, myofascial release techniques, lymphatic drainage and other specialized modalities.
Administrative Assistant
LEE MASSAGE AND ACUPUNCTURE
ADELAIDE, South Australia
02.2023 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Processed invoices for payment using accounting software applications.
Retail Sales Associate
WH9
ADELAIDE, South Australia
01.2022 - 12.2023
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Handled customer complaints in a professional manner.
- Initiated friendly conversation with customers to determine level of assistance required.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Recommended, selected and located merchandise based on customer desires.
- Computed purchases and received and processed cash or credit payment.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Receptionist
All Time Massage
Adelaide, South Australia
02.2018 - 01.2023
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Investigated and analyzed client complaints to identify and resolve issues.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Scheduled appointments and maintained and updated appointment calendars.
Remedial Massage Therapist
ALL TIME MASSAGE
ADELAIDE, South Australia
02.2018 - 01.2023
- Completed in-depth training in remedial massage and used latest techniques for best results.
- Flexed with different clients to offer personalized and supportive massage services.
- Advised clients on personal care between appointments and relevant products for individual needs.
- Performed deep muscle, hot stone, prenatal and other types of massage and treatments.
Administrative Assistant
ALL TIME MASSAGE
ADELAIDE
02.2018 - 01.2023
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Scheduled appointments between clients and customers and internal staff members.
- Answered questions from customers regarding products and services offered by the company.
- Scheduled appointments, meetings and events for management staff.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Receptionist Administrator
EASSA DAY SPA
ADELAIDE, South Australia
01.2017 - 12.2019
- Performed data entry and other administrative tasks to support departments.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Participated in regular training sessions related to customer service best practices.
- Provided assistance with payroll processing when needed.
- Supported HR team by conducting new hire orientations or onboarding sessions for new employees.
- Managed the distribution of incoming mail, faxes, and packages.
Retail Sales Associate
ALL TIME MASSAGE
ADELAIDE, South Australia
07.2017 - 12.2018
- Greeted customers upon entering the store and provided assistance.
- Promoted special offers and discounts to encourage additional purchases.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Recommended, selected and located merchandise based on customer desires.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Beauty Therapist
EASSA DAY SPA
ADELAIDE, South Australia
07.2017 - 09.2018
- Provided facial massage, waxing, tinting, manicures and pedicures for clients.
- Provided advice on beauty treatments such as facials, body wraps and massages.
- Assisted in maintaining stock levels of all beauty products used in the salon.
- Kept notes listing preferences and services provided to clients for quick reference.
Cashier Assistant Manager
FOOD BANK
ADELAIDE, South Australia
01.2016 - 12.2017
- Organized daily banking activities including deposits, withdrawals, transfers, and check cashing.
- Managed the store's inventory levels by conducting regular audits and ordering new stock as needed.
- Recruited, trained, and supervised staff members while providing guidance and support when necessary.
- Prepared weekly schedules for cashiers based on customer demand and staffing availability.
- Resolved customer problems by investigating issues, answering questions and building rapport.
Education
High School Diploma -
ADELAIDE HIGH SCHOOL
Adelaide, SA11-2015
Skills
- Analytical and Critical Thinking
- Microsoft Office Software Proficiency
- Teamwork and Collaboration
- Written Communication
- Interpersonal Communication
- Organizational Skills
- Calm Under Pressure
- Multitasking
- Training & Development
- Dependable and Responsible
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Retail Sales Associate
LEE MASSAGE AND ACUPUNCTURE
04.2023 - Current
Receptionist
Lee Massage and Acupuncture
02.2023 - Current
Remedial Massage Therapist
LEE MASSAGE AND ACUPCUTURE
02.2023 - Current
Administrative Assistant
LEE MASSAGE AND ACUPUNCTURE
02.2023 - Current
Retail Sales Associate
WH9
01.2022 - 12.2023
Receptionist
All Time Massage
02.2018 - 01.2023
Remedial Massage Therapist
ALL TIME MASSAGE
02.2018 - 01.2023
Administrative Assistant
ALL TIME MASSAGE
02.2018 - 01.2023
Retail Sales Associate
ALL TIME MASSAGE
07.2017 - 12.2018
Beauty Therapist
EASSA DAY SPA
07.2017 - 09.2018
Receptionist Administrator
EASSA DAY SPA
01.2017 - 12.2019
Cashier Assistant Manager
FOOD BANK
01.2016 - 12.2017
High School Diploma -
ADELAIDE HIGH SCHOOL
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