Yanting Cao
Adelaide,Australia
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
7
7
years of professional experience
Work History
Admin Receptionist
Lee Massage and Acupuncture
2023.03 - Current
- Efficiently manage front desk operations, including greeting clients, answering phone calls, and responding to inquiries in professional and friendly manner. Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Coordinate appointments and manage appointment schedule to ensure optimal utilisation of resources and minimal wait times for all clients.
- Handle cash transactions, process payments, and maintain financial records with precision and attention to detail
- Collaborate effectively with colleagues and management to support team goals and contribute to positive work environment. Work with team and make them and clients both happy. Streamlined operation and prioritised tasks, allowing senior staff to increase their income by increasing turnover.
- Receive positive feedback from clients for outstanding customer service and professionalism, contributing to reputation and success of business
- Demonstrate adaptability and flexibility in managing competing priorities and handling unexpected situations with composure and professionalism.
Sales Associate
WH9
2022.08 - 2023.05
- Provided exceptional customer service by assisting customers with product inquiries, finding items, and resolving concerns, resulting in positive feedback
- Maintained a clean and organized store environment while accurately processing transactions using POS systems, contributing to a pleasant shopping atmosphere
- Supported sales targets by promoting products, upselling, and staying informed about product features and promotions
- Collaborated with team members to meet store goals, including inventory management tasks such as restocking shelves, and conducting stock counts
- Demonstrated professionalism and integrity in all interactions, contributing to a cohesive team environment and enhancing customer satisfaction.
Admin Receptionist & Remedial Massage Therapist
All Time Message
2018.04 - 2023.03
- Provided personalized customer service by warmly welcoming clients, managing appointments, and effectively communicating treatment options
- Administered tailored massages to meet clients' individual needs, ensuring positive experience and receiving positive feedback from satisfied clients
- Maintained organized and up-to-date records while collaborating with colleagues to ensure smooth operations and comfortable treatment environment
- Demonstrated commitment to continuous improvement by engaging in ongoing learning and development in massage therapy techniques
- Upheld high standards of cleanliness and professionalism in treatment areas, contributing to a positive reputation and customer satisfaction.
Receptionist & Beauty Therapist
Eassa Day Spa
2017.06 - 2018.06
- Managed front desk duties, including greeting clients, answering calls, and scheduling appointments
- Administered remedial massage therapy sessions to clients, utilizing knowledge of massage techniques to address specific needs and promote relaxation and wellness
- Conducted thorough assessments of clients' conditions and developed personalized treatment plans to achieve optimal outcomes
- Collaborated with colleagues to ensure seamless coordination of appointments and efficient workflow
- Demonstrated strong communication skills in explaining treatment options, procedures, and aftercare instructions to clients.
- Provided personalised care packages for 30-40 clients daily from skincare to overall relaxation techniques.
Education
Adelaide High School
12.2015
Skills
- Organization skills
- Customer/Client relations
- Scheduling appointments
- Greeting and Seating Clients
- Multi-line telephone operation
- Staff Management
- Customer Service
- Microsoft Office
- Professionalism and Ethics
- Patience and Flexibility
- CHINESE AND ENGLISH SPEAKER
Languages
ENHGLISH
Professional Working
Chinese (Mandarin)
Native or Bilingual
WORKING RIGHT
PERMANENT RESIDENT
Attributes
- Interpersonal Skills: Through roles in sales and reception, I've developed strong communication abilities, building rapport with clients and colleagues alike.
- Time Management: Juggling appointments and administrative tasks demanded efficient time management, ensuring smooth operations.
- Teamwork: Collaborating to meet sales targets and support team goals has been integral to my roles, fostering a positive work environment.
- Attention to Detail: My work necessitated meticulous attention to detail, ensuring accuracy in front desk operations and client interactions.
- Problem-Solving: I've adeptly tackled challenges by applying quick, effective problem-solving skills to maintain workflow and client satisfaction.
Timeline
Admin Receptionist
Lee Massage and Acupuncture
2023.03 - Current
Sales Associate
WH9
2022.08 - 2023.05
Admin Receptionist & Remedial Massage Therapist
All Time Message
2018.04 - 2023.03
Receptionist & Beauty Therapist
Eassa Day Spa
2017.06 - 2018.06
Adelaide High School
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