Yanyan Boyce
Melbourne,Australia
Summary
Dynamic and service-driven hospitality professional with extensive experience in pre-opening hotel operations and 5-star front office leadership. Expertise in delivering seamless guest journeys from arrival to departure while fostering high-performing teams and upholding the highest luxury standards. Proficient in Opera PMS, Marriott systems, and team training, demonstrating a steadfast commitment to excellence, empathy, and results-driven service. Thrives in collaborative environments, excelling in service recovery, operational efficiency, and guest satisfaction while contributing to the financial success of the front office.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Pre Opening Duty Manager
1 Hotels and Homes
05.2025 - Current
- Played a key role in the successful pre-opening phase, ensuring readiness across front office, guest services, housekeeping coordination, and safety protocols.
- Supported the recruitment, onboarding, and training of new team
- Mentored and supported junior team members to apply best practices and follow procedures.
Duty Manager
Next Hotel
04.2024 - 05.2025
- AHA 2024 National Awards for Excellence - Finalist
- Awarded Front Office Employee of the Year - 2024 by Victorian Accommodation Awards.
- Lead Hilton Honours enrolment up to 100% in Q3 2024 achieving a position on APAC leader board.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Implemented new procedures to optimize workflow efficiency within the front desk team.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Night Duty Manager
Next Hotels Melbourne
05.2022 - 03.2024
- Awarded Team Leader of the Quarter (Q2)
- Conducted regular training sessions for night shift employees on company policies and procedures to ensure consistent adherence across the team.
- Streamlined the night audit process, ensuring accuracy in daily financial reports and data reconciliation.
- Promoted a culture of continuous improvement, regularly evaluating processes and suggesting enhancements as needed to maintain operational excellence.
Assistant Night Manager
The Westin Melbourne
04.2021 - 04.2022
- Boosted employee morale and productivity with regular feedback, recognition of achievements, and constructive guidance.
- Collaborated with daytime management to implement improvements in hotel policies, procedures, and overall guest experiences.
- Streamlined nightly operations by effectively delegating tasks to team members and ensuring timely completion.
Travel Consultant
Thomas Travel
07.2019 - 02.2022
- Utilized computer systems such as Galileo to book flights, hotels and car rentals
- Communicated effectively with suppliers regarding availability of services
- Managed daily operations of multiple departments to maximize efficiency
Operations Manager
Peya Travel
11.2008 - 11.2018
Education
Bachelor of Science - Mass Communications
West Visayas State University
Iloilo CitySkills
- Operations management
- Front Desk Operations
- Attention to detail
- Professionalism and integrity
- Staff training and development
- SOP development
- KPI setting and review
- Process improvements
Certification
- First Aid, Statement of Attainment
- Responsible Service of Alcohol Program, Certificate of Completion
Volunteer Experience
Team Member, Save the Children, Brisbane, QLD, 12/01/18, 02/28/21, Strategized with leadership to stay ahead of changing customer needs and labor planning concerns., Conducted regular audits of processes to ensure compliance with regulations and industry standards., Established operational policies, procedures, standards, and objectives in alignment with organizational goals.
Languages
English
Full Professional
Filipino
Native or Bilingual
Timeline
Pre Opening Duty Manager
1 Hotels and Homes
05.2025 - Current
Duty Manager
Next Hotel
04.2024 - 05.2025
Night Duty Manager
Next Hotels Melbourne
05.2022 - 03.2024
Assistant Night Manager
The Westin Melbourne
04.2021 - 04.2022
Travel Consultant
Thomas Travel
07.2019 - 02.2022
Operations Manager
Peya Travel
11.2008 - 11.2018
Bachelor of Science - Mass Communications
West Visayas State University