Yanyan Li
Adelaide,SA
Summary
I am a hardworking employee with customer service, multitasking and time management abilities. I devoted to giving every customer a positive and memorable experience. I am highly-motivated with desire to take on new challenges. I have strong worth ethic, adaptability and exceptional interpersonal skills. I adept at working effectively unsupervised and quickly mastering new skills. I am a dependable team member trained in register operations and customer service which contributes to smooth front-end operations and goes beyond requirements to handle customer needs.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Receptionist
Ibis Styles Adelaide Manor
Adelaide
2022.12 - Current
- Answered phones to respond to customer inquiries, informed guests of hotel rates and services, ensured proper room allocation, and made reservation for guests.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Welcomed each new arrival pleasantly, confirmed reservations and identification, and collected room deposits, fees and payments.
Restaurant & Bar Team Member
Ibis Styles Adelaide Manor
2023.06 - Current
- Greeted customer and seated them at tables. Assisted in taking orders from customers accurately and promptly. Provided excellent customer service to ensure customer satisfaction.
- Adhered to all applicable laws relating to serving alcohol responsibly. Checked customer identification for age prior to selling alcoholic beverages. Monitored patron alcohol consumption to encourage safety.
- Effectively multitasked within fast-paced environment. Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Performed cashier duties when needed including ringing up sales, counting change back to customers, and balancing cash drawer at end of shift.
Sushi Bar Assistant & Cashier
Miyabi
Adelaide
- Prepared various types of sushi rolls including California, spicy tuna and salmon avocado.
- Assembled nigiri sushi by hand molding the rice into shape and topping it with a thin slice of fish or other seafood.
- Portioned and wrapped food or placed directly on plates for service to patrons.
- Took customer orders accurately over the phone or at the counter while providing excellent customer service.
Bubble Tea & Coffee Shop Helper
Zhengzhou, China
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Created complex, hand-crafted beverages based upon customer preferences.
- Maintained cleanliness of work area, including sweeping, mopping and dusting surfaces. Checking and replenishing stock storewide. Operating tills and calculating change manually.
- Handled daily opening and closing duties such as counting money in cash drawers and reconciling receipts.
Education
Master of Education -
The University of Adelaide
Adelaide, SA2022-12
Skills
- Customer Service-Oriented
- Conflict Mediation
- POS system operations
- Store Opening and Closing
- Call handling & Mail handling
- Administrative Support
- Proficient in Microsoft Office
- Time Management
Visa 485 (5 Years)
- Unlimited working hours
- Available for more than 35 hours per week
Certification
- RSA & RP
- Do Food Safety
- Work With Children Check
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
Restaurant & Bar Team Member
Ibis Styles Adelaide Manor
2023.06 - Current
Receptionist
Ibis Styles Adelaide Manor
2022.12 - Current
Sushi Bar Assistant & Cashier
Miyabi
Bubble Tea & Coffee Shop Helper
Zhengzhou, China
Master of Education -
The University of Adelaide
- RSA & RP
- Do Food Safety
- Work With Children Check
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