Yanyan Song
Yass,NSW
Summary
Motivated professional with a background in customer service and sales, demonstrating exceptional organizational and administrative skills. Proficient in building customer relationships, understanding customer needs, and providing superior customer service. Multilingual with proficiency in English, Chinese, and Japanese. Effective communicator and reliable team player with a strong work ethic.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Destination Marketing Officer
Yass Valley Council
07.2023 - Current
- Plan and execute destination marketing campaigns according to brand guidelines
- Maintain content delivery schedule
- Manage content permissions with stakeholders
- Develop campaign ideas, design campaign advertising
- Manage content library with Dropbox, SharePoint, and Canva
- Maintain website and listings on the Australian Tourism Data Warehouse (ATDW)
Marketing Specialist
Dahua Technology Middle East FZE
02.2022 - 06.2022
- Identify marketing channels and customer segments for campaigns
- Monitor trends in social media, industry, and competition
- Plan and execute product introductions in collaboration with cross-functional teams
- Design and implement marketing campaigns in line with corporate identity guidelines
- Update social media platforms with news and events
- Produce event proposals and work with teams to promote and execute events.
Retail Sales Assistant
ZARA Japan
02.2013 - 02.2014
- Provide customer service, assist with selections, and facilitate purchases
- Organize merchandise racks and create visually appealing displays
- Assist customers in-person and via telephone, resolving inquiries and providing recommendations
- Collaborate with the shift manager to address customer concerns
- Utilise sales techniques and product knowledge to increase sales.
Education
Bachelor of Commerce - Marketing
University of Wollongong
Wollongong, NSW06.2022
Associate of Arts - Japanese Studies
Shandong Youth University Of Political Science
Shandong, China06.2009
Skills
- Administrative and Organizational Skills
- Problem Solving
- Attention to Detail
- Customer Service
- Sales and Upselling
- Multilingual Skills
Certification
Drivers License (Class C)
RSA/RCG Competency Card
Languages
English
Professional Working
Japanese
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Destination Marketing Officer
Yass Valley Council
07.2023 - Current
Marketing Specialist
Dahua Technology Middle East FZE
02.2022 - 06.2022
Retail Sales Assistant
ZARA Japan
02.2013 - 02.2014
Bachelor of Commerce - Marketing
University of Wollongong
Associate of Arts - Japanese Studies
Shandong Youth University Of Political Science
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