Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Yanyan Song

Yanyan Song

Yass,NSW

Summary

Motivated professional with a background in customer service and sales, demonstrating exceptional organizational and administrative skills. Proficient in building customer relationships, understanding customer needs, and providing superior customer service. Multilingual with proficiency in English, Chinese, and Japanese. Effective communicator and reliable team player with a strong work ethic.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Destination Marketing Officer

Yass Valley Council
07.2023 - Current
  • Plan and execute destination marketing campaigns according to brand guidelines
  • Maintain content delivery schedule
  • Manage content permissions with stakeholders
  • Develop campaign ideas, design campaign advertising
  • Manage content library with Dropbox, SharePoint, and Canva
  • Maintain website and listings on the Australian Tourism Data Warehouse (ATDW)

Marketing Specialist

Dahua Technology Middle East FZE
02.2022 - 06.2022
  • Identify marketing channels and customer segments for campaigns
  • Monitor trends in social media, industry, and competition
  • Plan and execute product introductions in collaboration with cross-functional teams
  • Design and implement marketing campaigns in line with corporate identity guidelines
  • Update social media platforms with news and events
  • Produce event proposals and work with teams to promote and execute events.

Retail Sales Assistant

ZARA Japan
02.2013 - 02.2014
  • Provide customer service, assist with selections, and facilitate purchases
  • Organize merchandise racks and create visually appealing displays
  • Assist customers in-person and via telephone, resolving inquiries and providing recommendations
  • Collaborate with the shift manager to address customer concerns
  • Utilise sales techniques and product knowledge to increase sales.

Education

Bachelor of Commerce - Marketing

University of Wollongong
Wollongong, NSW
06.2022

Associate of Arts - Japanese Studies

Shandong Youth University Of Political Science
Shandong, China
06.2009

Skills

  • Administrative and Organizational Skills
  • Problem Solving
  • Attention to Detail
  • Customer Service
  • Sales and Upselling
  • Multilingual Skills

Certification

Drivers License (Class C)

RSA/RCG Competency Card

Languages

English
Professional Working
Japanese
Professional Working
Chinese (Mandarin)
Native or Bilingual

Timeline

Destination Marketing Officer

Yass Valley Council
07.2023 - Current

Marketing Specialist

Dahua Technology Middle East FZE
02.2022 - 06.2022

Retail Sales Assistant

ZARA Japan
02.2013 - 02.2014

Bachelor of Commerce - Marketing

University of Wollongong

Associate of Arts - Japanese Studies

Shandong Youth University Of Political Science
Yanyan Song