Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yanyan Zhang

Summary

Knowledgeable and dedicated high school student with academic excellence. Solid team player with outgoing, positive attitudes and proven skills looking forward to apply these abilities in real life situations and the workforce. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Customers Service

Hungry Jack's
03.2023 - Current
  • Employee of the Month, July 2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Operate headset and drive thru technologies and active listen to customers requirements and requests
  • Undertake professional trainings, including workplace health and safety and barista

Volunteer Tutor

Multicultural Family Organisation
02.2021 - Current
  • Provided free educational support and homework assistance for students in year 1-12
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Encourage youth to reach their full academic potentials in variety of subjects including Languages, STEM and Humanities
  • Teach real-life skills to younger students
  • Selected as Volunteer Profile in Monthly Newsletter
  • Nominated as Youth Representative at Moncreiff Youth Cabinet

Crew Member

Guzman Y Gomez
08.2022 - 12.2022
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Undertake customers service and barista trainings

Education

International Baccalaureate, High School Diploma -

Queensland Academy For Health Sciences
Southport, QLD
11.2025

Year 6-9 -

St Hilda's School
Gold Coast
11.2022

Skills

    • Microsoft Word
    • Microsoft PowerPoint
    • Active Listening
    • Credit Card Payment Processing
    • Problem-Solving Ability
    • Customer Service
      • Critical Thinking
      • Money Handling Abilities
      • Time Management
      • Team Development
      • Research

Timeline

Customers Service

Hungry Jack's
03.2023 - Current

Crew Member

Guzman Y Gomez
08.2022 - 12.2022

Volunteer Tutor

Multicultural Family Organisation
02.2021 - Current

International Baccalaureate, High School Diploma -

Queensland Academy For Health Sciences

Year 6-9 -

St Hilda's School

Similar Profiles

CREATE PROFILE
Yanyan Zhang