YanZheng Lan
Camperdown,NSW
Summary
Passionate university student quick to pick up new skills
Hardworking and always willing to walk the extra mile
Appreciate critical feedbacks and always seek to improve
Overview
3
3
years of professional experience
5
5
Certifications
Work History
Language Arts Coach
Pymble Ladies' College
Pymble, NSW
05.2023 - Current
- Developed training programs for student debaters to enhance skills and teamwork.
- Organised practice schedules to optimise training sessions and debating performance.
- Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.
- Supported the enhancement of a good LA culture, cooperation, and responsibility among athletes and coaching staff.
- Organised and implemented training sessions to improve the presentation of matter, method, and manner.
- Provided guidance to participants in order to help them develop their skills, and to establish and achieve desired goals.
- Supported multiple annual debating auditions, examining the abilities of individual debaters to allocate them into suitable teams.
- Communicated rules and expectations to student debaters, and performed necessary corrective actions.
- Observed trainings and competitions in order to evaluate debater performance levels, and provide feedback.
- Supported logistics for competitions, ensuring smooth execution of events, and travel plans.
- Communicated effectively with LA coordinator, supporting staff and other coaches regarding expectations, team activities or concerns.
Associate
Sunny Education Centre
Ashburton, VIC
03.2023 - 09.2025
- Trained new staff on operational procedures and best practices in education.
- Built relationships with clients by providing friendly customer service.
- Provided customer service support for inquiries, complaints, and returns.
- Ensured staff compliance with company safety regulations at all times while on the job.
- Liaisoned communications between clients, providing and completing key documents.
- Providing interpretation for Mandarin-speaking clients.
- Translating key documents from English to simplified Chinese.
Front of House Staff Member
Super Start Ltd. Pty. (Shanghai Taste Emporium)
Melbourne, VIC
01.2023 - 02.2023
- Provided excellent customer service in a fast-paced dining environment.
- Managed reservations and seating arrangements for optimal guest experience.
- Assisted kitchen staff by coordinating food orders and service pace.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled cash transactions accurately at the point of sale system.
- Trained new staff on service standards and restaurant policies.
- Addressed guest inquiries and resolved issues promptly and professionally.
- Explained menu items, took orders and delivered food courses according to instruction.
Education
High School Diploma -
Geelong Grammar School
Corio VIC10-2022
Bachelor of Education (Secondary)/Bachelor of Arts (Humanities) - Education, Religious Education, History, Theology
Australian Catholic University
Strathfield NSWSkills
- Training program development
- Debate coaching
- Event logistics coordination
- Client relationship management
- Operational procedure implementation
- Customer service excellence
- Communication skills
- Team collaboration
- Time management
- Critical thinking analysis
- Public speaking
- Teaching
Languages
English
Native/ Bilingual
Mandarin
Native/ Bilingual
Certification
Conditional Accreditation - NESA
References
References available upon request.
Timeline
Language Arts Coach
Pymble Ladies' College
05.2023 - Current
Associate
Sunny Education Centre
03.2023 - 09.2025
Front of House Staff Member
Super Start Ltd. Pty. (Shanghai Taste Emporium)
01.2023 - 02.2023
High School Diploma -
Geelong Grammar School
Bachelor of Education (Secondary)/Bachelor of Arts (Humanities) - Education, Religious Education, History, Theology
Australian Catholic University