Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yao Yingyue

Melbourne,VIC

Summary


My name is Yao Yingyue, and I am an undergraduate student at RMIT University. I am writing to express my interest in a part-time job at your company. As a highly organized and responsible individual, I am confident in my ability to excel in a part-time role. I am committed to working diligently and adhering to all workplace policies and guidelines. I am a quick learner and am always eager to take on new challenges. In addition to my strong work ethic, I am also a team player who thrives in collaborative environments. I have experience working with others to achieve common goals, and I am excited to bring this experience to your company. I am available to work flexible hours and am willing to take on any tasks necessary to contribute to the success of your team. I am confident that my skills, experience, and enthusiasm make me a strong candidate for the position. Thank you for considering my application. I look forward to the opportunity to discuss my qualifications further.

Overview

5
5
years of professional experience

Work History

Restaurant Waiter

森记
04.2023 - Current
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Used cash registers and credit card machines to cash out customers.
  • Informed customers about daily and seasonal specials.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Answered customers' questions, recommended items, and recorded order information.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Milk Tea Maker

Machimachi
08.2021 - 09.2021
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Learned how to make milk tea
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.

Cashier

RT-Mart Supermarket
07.2020 - 09.2020
  • Addressed customer needs and made product recommendations to increase sales.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Tallied cash drawer at beginning and end of each work shift.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Answered questions about store policies and addressed customer concerns.
  • Processed refunds and exchanges in accordance with company policy.
  • Welcomed customers and helped determine their needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Performed cash, card and check transactions to complete customer purchases.

Education

Bachelor - Melbourne City

The Royal Melbourne Institute of Technology
Melbourne, VIC

Skills

  • Coffee and Tea Expertise
  • Total Payment Calculation
  • Safe Food Handling Practices
  • Credits and Refunds
  • Cash Register Operation
  • Sweeping and Mopping
  • Feedback Acceptance
  • Ability to communicate with customers

Languages

Chinese (Mandarin)
Native or Bilingual
English
Professional Working

Timeline

Restaurant Waiter

森记
04.2023 - Current

Milk Tea Maker

Machimachi
08.2021 - 09.2021

Cashier

RT-Mart Supermarket
07.2020 - 09.2020

Bachelor - Melbourne City

The Royal Melbourne Institute of Technology
Yao Yingyue