Summary
Overview
Work History
Education
Skills
Timeline
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YAOHUA LUO

Brisbane,QLD

Summary

Dedicated Mail Carrier with clean driving record and extensive familiarity with local communities, thoroughfares and streets. Delivered mail and packages to recipients while safely performing job functions and meeting deadlines. Excellent planning and communications skills enabled the desired results. Home Furnishing Consultant is experienced in furnishing model homes and apartments for property presentation. Worked within customer budgetary constraints to provide furniture suitable to client's wants and needs. Up-to-date in the newest designs and trends. Knowledgeable Massage Therapist with 2 years of experience offering professional massage treatments to relieve muscle discomfort and aid relaxation. Practised in wide-ranging massage techniques and methods. Service-minded, patient and flexible in challenging environments.

Overview

10
10
years of professional experience

Work History

Postman

Couriers Please
10.2019 - 06.2022
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
  • Employed GPS and other navigational tools to find shortest routes to locations.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Furniture Sales Manager

SUPER&MIX
11.2017 - 06.2019
  • Communicated with clients to find and design layout best suited for client needs and location.
  • Updated customers on scheduled deliveries of furniture to homes.
  • Researched furniture materials and suggested pieces to clients based on budget and want.
  • Followed up with clients after installation and delivery to gauge customer satisfaction.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.

Postman

Fastway Couriers
05.2014 - 10.2016
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.

Massage Therapist

Dr. Massage
04.2012 - 08.2014
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.

Education

High School Diploma -

HEC
Brisbane, QLD

Skills

  • Creative Solutions
  • Customer Needs Assessments
  • Critical Thinking
  • Carrier Negotiations
  • Customer Satisfaction
  • Report Preparation
  • Health Inspections
  • Order Fulfillment
  • Social Perceptiveness
  • Money Orders
  • Microsoft Excel
  • Inspecting Goods
  • Safety Meetings
  • Customer Experience
  • Public Service
  • Supply Management
  • Account Development
  • Team Goals
  • Client Needs Assessment
  • Export Compliance
  • Loss Prevention Goals Monitoring
  • Professional Relationships
  • Warranty Sales
  • Stock Control
  • Customer Inquiries
  • Knowledge of Manufacturing
  • Store Operations
  • Employee Performance Evaluations
  • Sales Statistics Analysis
  • Microsoft Word
  • Treatment Planning
  • Active Listening
  • Injury Care
  • Health Care System

Timeline

Postman

Couriers Please
10.2019 - 06.2022

Furniture Sales Manager

SUPER&MIX
11.2017 - 06.2019

Postman

Fastway Couriers
05.2014 - 10.2016

Massage Therapist

Dr. Massage
04.2012 - 08.2014

High School Diploma -

HEC

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YAOHUA LUO