C
YAO TE FANG
IT Professional On Sofftware Development, DB Design And Related Project Management
Brisbane,QLD
Summary
Dynamic leader with a proven track record at SYSTEX Corporation, excelling in operations management and fostering robust customer relations. Leveraged project management abilities and staff management skills to boost sales and employee performance, achieving significant improvements in service quality and efficiency. Passionate about driving growth and operational excellence through strategic planning and effective team collaboration.
Overview
27
27
years of professional experience
10
10
years of post-secondary education
Work History
Assistant Manager
SYSTEX Corporation
11.2021 - 12.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Generated repeat business through exceptional customer service.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
- Developed and maintained project documentation for reliable records.
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Generated weekly and monthly status reports for helpful progress tracking.
- Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.
- Aided in achieving project objectives through diligent monitoring of timelines, milestones, and deliverables.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Partnered with project team members to identify and quickly address problems.
- Identified and resolved risks to minimize project disruption.
- Enabled accurate project tracking by maintaining up-to-date schedules, status reports, and budgets in project management software.
- Monitored and tracked project metrics and collected data to share with project members.
- Supported timely project delivery by proactively identifying risks and developing mitigation plans.
- Planned, monitored and analyzed project costs to meet financial goals.
- Reduced project costs with effective budget management and resource allocation strategies.
- Documented project progress to fulfill project requirements and establish traceability.
- Negotiated contracts and agreements with vendors for constructive supplier relations.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Played a key role in resolving conflicts between team members or stakeholders that could potentially delay projects or increase costs.
- Strengthened relationships with vendors to secure favorable pricing on supplies while ensuring high-quality products were consistently delivered on time.
- Identified project risks through thorough analysis, implementing strategies to mitigate potential impacts.
- Increased project transparency, providing stakeholders with comprehensive progress reports.
- Negotiated with vendors for better terms, contributing to budget optimization.
- Coordinated with cross-functional teams to ensure project milestones were met on time.
- Streamlined project documentation, leading to improved team collaboration and efficiency.
- Facilitated team meetings to ensure alignment on project goals and responsibilities.
- Improved project delivery with adoption of agile methodologies, leading to more adaptive and responsive processes.
- Led development of project plans, achieving milestones through strategic planning and organization.
- Ensured project compliance with industry standards and regulations, mitigating potential legal issues.
- Achieved project objectives by effectively managing resources and schedules.
- Developed comprehensive project reports, providing insights into progress, challenges, and achievements.
- Conducted detailed project analyses to identify improvement opportunities and implement corrective actions.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Analyzed project performance data to identify areas of improvement.
- Facilitated workshops to collect project requirements and user feedback.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
General Manager
Xpert Consulting Pty. Ltd
06.2003 - 10.2021
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established standard operating procedures that enhanced employee performance.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Led cross-functional teams to achieve key performance indicators and drive positive results across the organization.
- Increased employee retention rate by creating professional development programs.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Reduced lead times through careful planning.
- Championed change management initiatives to facilitate seamless transitions during organizational restructuring or process improvements.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Fostered strong relationships with external partners and stakeholders to support business objectives and expand market share.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Analyzed and reported on key performance metrics to senior management.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed and maintained relationships with external vendors and suppliers.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Software Developer
Infinity Design Pty. Ltd
06.1997 - 05.2003
- Enhanced application performance by optimizing .NET code and implementing best practices.
- Collaborated with QA teams to establish comprehensive test plans encompassing functional, integration, and performance testing for delivering bug-free applications to endusers.
- Designed user interfaces with a strong focus on usability, leading to increased end-user satisfaction levels.
- Reduced system errors with robust unit testing, resulting in improved user experience.
- Upgraded legacy systems to modern frameworks for improved performance and security compliance.
- Implemented continuous integration and deployment strategies to automate builds, testing, and deployments, increasing efficiency in the software development life cycle.
- Collaborated effectively with cross-functional teams to deliver high-quality software solutions on time and within budget.
- Created scalable and maintainable APIs for seamless integration of applications.
- Championed code quality initiatives through adherence to industry best practices such as SOLID principles and design patterns usage across projects worked upon at various stages of development life cycles.
- Mentored junior developers by sharing knowledge of best coding practices and conducting code reviews, enhancing team productivity.
- Streamlined software development processes by utilizing Agile methodologies and Scrum framework.
- Resolved complex technical issues through effective debugging techniques, minimizing downtime of critical applications.
- Contributed to architectural design decisions that led to more scalable and modular software solutions.
- Developed efficient database structures using SQL, ensuring optimal data storage and retrieval.
- Adapted quickly to changing requirements by refactoring existing codebase when necessary, ensuring timely delivery of features without compromising quality standards.
- Participated actively in sprint planning sessions, setting realistic expectations for project timelines while prioritizing tasks efficiently based on business needs.
- Documented technical specifications clearly, expediting the onboarding process for new team members.
- Leveraged cloud-based technologies like Azure or AWS to optimize infrastructure costs and improve scalability of applications.
- Proactively identified potential bottlenecks in the software performance by profiling applications regularly, allowing for targeted optimizations before issues arise in production environments.
- Kept leadership up-to-date on current issues and proposed recommendations.
- Monitored database performance to keep workflows running smoothly.
- Resolved hardware and software compatibility and interface design issues.
- Completed analysis, design and testing phases of software development life cycle.
- Troubleshot and resolved performance issues for databases and software.
- Analyzed, evaluated and developed new web and database applications.
- Participated in highly complex projects with customers, managers and end-users.
- Performed vulnerability patching and investigated and mitigated system weaknesses.
- Built databases and table structures for web applications.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Designed and developed forward-thinking systems that meet user needs and improve productivity.
- Coordinated deployments of new software, feature updates and fixes.
- Corrected, modified and upgraded software to improve performance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Created proofs of concept for innovative new solutions.
- Tested and deployed scalable and highly available software products.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Analyzed work to generate logic for new systems, procedures and tests.
- Estimated work hours and tracked progress using Scrum methodology.
- Conducted data modeling, performance and integration testing.
- Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
- Designed and implemented scalable applications for data extraction and analysis.
- Tested functional compliance of company products.
- Developed conversion and system implementation plans.
- Inspected equipment, assessed functionality, and optimized controls.
- Translated technical concepts and information into terms parties could easily comprehend.
- Developed next generation integration platform for internal applications.
- Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.
- Optimized dust, temperature and humidity controls for installed systems.
- Researched and integrated design strategies, product specifications, development schedules and user expectations into product capabilities.
- Boosted code quality standards across the team by participating in regular peer reviews.
- Reduced code complexity and improved maintainability by refactoring legacy Java applications, increasing overall team productivity.
- Mentored junior developers on best practices in Java programming, fostering a culture of continuous learning within the team.
- Implemented continuous integration and deployment strategies, streamlining release management processes for Java applications.
- Collaborated with cross-functional teams to design, develop, and implement scalable Java applications that met client requirements.
- Resolved critical production issues promptly by providing timely support and effective root cause analysis, maintaining customer satisfaction levels.
- Led migration efforts from legacy technologies to modern Java frameworks, ensuring seamless transition without disruption to existing workflows or customer experiences.
- Contributed to architecture design decisions, ensuring optimal performance and scalability of Java-based systems.
- Ensured adherence to established coding standards and best practices, resulting in consistent software quality across the team.
- Developed comprehensive technical documentation for developers and stakeholders to facilitate knowledge sharing and support future projects.
- Reviewed code and debugged errors to improve performance.
- Strengthened collaboration between developers and IT operations teams using DevOps principles, resulting in streamlined software development life cycle.
- Increased system reliability by proactively identifying potential problems through rigorous code reviews and automated testing tools.
- Streamlined software development processes through the adoption of Agile methodologies, resulting in improved project timelines.
- Improved application security by incorporating robust authentication mechanisms and adhering to industry-standard best practices in secure coding techniques.
- Maximized resource utilization by profiling Java applications to identify bottlenecks and optimize memory usage patterns effectively.
- Optimized database interactions by implementing efficient data access patterns within Java applications, improving overall system performance.
- Delivered high-quality software solutions by conducting thorough testing and debugging procedures for seamless user experience.
- Facilitated knowledge transfer within the team through regular presentations on advanced Java concepts, fostering a collaborative learning environment.
- Enhanced application performance by optimizing Java code and implementing efficient algorithms.
- Expedited feature delivery timelines with rapid prototyping techniques, enabling faster feedback cycles from clients during development phases.
- Improved software efficiency by troubleshooting and resolving coding issues.
- Saved time and resources by identifying and fixing bugs before product deployment.
- Developed software for desktop and mobile operating systems.
- Developed customized software solutions for diverse clients, resulting in increased satisfaction and repeat business.
- Enhanced user experience through designing and implementing user-friendly interfaces.
- .Achieved faster development cycles using Agile methodologies, including Scrum or Kanban processes.
- .Streamlined workflows by creating reusable code libraries for common functions and features across multiple projects.
- Improved software security with integration of advanced encryption techniques, safeguarding sensitive user data.
- Enhanced user experience with intuitive interface designs, leading to increased customer satisfaction.
- Engaged in continuous learning to stay ahead of emerging technologies, ensuring team's solutions remained cutting edge.
- Increased code efficiency by implementing rigorous code review practices, which improved overall software performance.
- Implemented automated testing frameworks, reducing bugs at launch and ensuring higher quality releases.
- Reduced system downtime by establishing robust monitoring and quick response protocols.
- Developed comprehensive documentation for software projects, improving maintainability and future scalability.
- Optimized database queries for enhanced performance, enabling faster data retrieval and processing.
- Facilitated seamless migrations to cloud-based solutions, enabling more flexible and cost-effective infrastructure management.
- Participated in regular code sprints, contributing to rapid development and iteration of software products.
- Tailored software solutions to meet specific client needs, ensuring high levels of customer satisfaction and repeat business.
- Led development of scalable web application, accommodating growing user demands without compromising on speed.
- Collaborated closely with cross-functional teams to identify and resolve system bottlenecks, ensuring smoother operations.
- Played key role in mentoring junior developers, elevating team competencies and fostering supportive work environment.
- Conducted in-depth market research to guide development of new software features that addressed unmet user needs.
- Increased development speed by automating repetitive tasks using scripts and tools.
- .Consistently met project milestones while maintaining rigorous quality control standards throughout all stages of the development life cycle.
Education
Master of Science - Computer Science And Programming
Queensland Universiry of Technology
Brisbane, QLD 01.1995 - 06.1997
Bachelor of Science - Information Technology
University of Southern Queensland
Toowoomba, QLD 01.1992 - 07.1994
Diploma of Electrical Engineer - Electrical Engineering
Nan-Tai Junior College
Tainan, Taiwan 09.1986 - 06.1991
Skills
Operations Management
Product and service knowledge
Employee Performance Evaluations
Cost Reduction
Task Delegation
Customer Relations
Workload Management
Compliance understanding
Project management abilities
Project Management
Cost Control
Performance reviewing
Financial Management
Sales Strategies
Staff Management
Software
C#
Java
MS-SQL
Oracle
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Professional Working
English
Professional Working
Timeline
Assistant Manager
SYSTEX Corporation
11.2021 - 12.2023
General Manager
Xpert Consulting Pty. Ltd
06.2003 - 10.2021
Software Developer
Infinity Design Pty. Ltd
06.1997 - 05.2003
Master of Science - Computer Science And Programming
Queensland Universiry of Technology
01.1995 - 06.1997
Bachelor of Science - Information Technology
University of Southern Queensland
01.1992 - 07.1994
Diploma of Electrical Engineer - Electrical Engineering
Nan-Tai Junior College
09.1986 - 06.1991