Yaowaphan Milgate
Little Mountain,QLD
Summary
I am a very kind natured person, self- motivated, dedicated to my work, and be able to communicate effectively with a wide range of people.
Drawing from my extensive professional background in the hospitality industry and voluntary work educating children about culture, I am eager to put my skills to work helping others fulfil their goals and live as comfortably, dignified, and well-being lifestyle.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Founder and Volunteer
ThaieduKate Project
07.2018 - 07.2023
- Support and assist Thai –Australian parents and children on the Sunshine Coast, QLD to develop their children’s roles, relationships , social and emotional wellbeing and co-exist in Australian society.
- Managed administrative tasks such as scheduling, record-keeping, and budgeting for program success.
- Spearheaded special projects, driving innovation within the organization''s programs and initiatives.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
- Represent organization and complete reports to get yearly financial support from The Royal Thai Embassy Canberra
Holiday Home Owner
Turnbury Holiday Home
12.2017 - 07.2022
- Increased customer satisfaction by implementing efficient business processes,providing exceptional service, and maintain being 5 stars " Superhost"
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to attract new customers.
- Arrange optional activities for customers during their stay such as Thai cooking class, craft class.
Executive Assistant Manager
Duist Princess Korat Hotel
12.2008 - 03.2011
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Contributed to business development efforts by identifying potential leads, tracking industry trends, and supporting sales team activities.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Executive Assistant Manager
Royal Princess Hotel
11.2007 - 11.2008
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Built and managed processes for tracking and monitoring department performance.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Room Division Manager
Sofitel Riverside Hotel
10.2006 - 10.2007
- Improved guest satisfaction by implementing innovative strategies in room allocation and reservation management.
- Enhanced customer experience with thorough training of front office, housekeeping, and concierge teams.
- Boosted revenue generation by collaborating with sales and marketing teams to develop effective promotions..
- Provided exceptional guest experiences by addressing complaints promptly and offering personalized solutions to meet their needs.
- Established and upheld high standards, promoting great customer service and assistance to guests.
Front Office Manager
Amari Rincome Hotel
02.1990 - 09.2006
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Implemented staff training programs, improving employee performance and team cohesion.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
- Created, prepared, and delivered reports to various departments.
Assistant Front Office Manager
Amari Rincome Hotel
01.1989 - 02.1990
- Provided support to the Front Office Manager during peak times or staff absences, ensuring consistent management presence at all times.
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Boosted efficiency by monitoring employee performance closely and providing constructive feedback when necessary.
- Coached employees through day-to-day work and complex problems.
Guest Relations Officer
Amari Rincome Hotel
01.1986 - 01.1989
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Organized guest events and activities to create memorable experiences and foster positive relationships.
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Coordinated special requests from guests, including transportation arrangements or local activity bookings.
- Provided guest assistance and recommendations for tourist attractions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with hotel departments to ensure seamless guest experiences during their stay.
Trainee
Tourist Authority Of Thailand
08.1985 - 11.1985
- Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Interacted with customers under supervision to support operational objectives.
Education
Certificate III, Individual Support ( Disability)
TAFE Queensland
Mooloolaba, QLD09.2024
Skills
- Computer Skills with MS office, Excel, word and power point
- Positive attitudes and attention to detail
- Use personal care centred approach
- Problem-solving aptitude
- Leadership Qualities, Teamwork and Collaboration
- Organized and Efficient
- Volunteer Founder and Coordination
- Administration and management
- Time management abilities
- Responsibile and very honest
- Ability to obtain and process information
Certification
- Training, HLTAID009 Provide cardiopulmonary resuscitation, HLTAID010 Provide basic emergency life support, HLTAID011 Provide First Aid, STC Skills Training College, 8 April 2024
- Outstanding Support, Cope Tiger 2010 In Recognition of your Superior Service during the Multilateral, Joint Air Defense Exercise Cope Tiger By US Airforce - 12 March 2010
- Training, Welcoming and Hosting Customers in Luxury Sector, Sofitel Hotel, conducted by ACCOR - 1 day in January 2007
- Training, The 7th Habits of highly effective people - Amari Management - conducted by Amari Hotels and Resorts - 1 day in July 2006
- Training, You are good , conducted by Amari Hotels and Resorts, 5 days in September 2005
- Training, Front Desk Upselling, conducted by Amari Rincome Hotel, 1 day in March 2005
- Training, Yield Management, conducted by Amari Rincome Hotel, 1 day in March 2005
- Training, World hotels Reservation System, conducted by Worldhotelss Steigengerger, 2 days in December 2004
- Training, Utell Rate Stategy, conducted by Utell Singapore, 1 day in May 2011
- Training, Customer Satisfaction, conducted by Performa Company, 1 day in August 1999
- Training, Asian care, conducted by Perfoma Company, 2 days in June 1999
- Training, Excellent Management Skills, conducted by Amari Hotels and Resorts, 3 days in September 1996
- Training, Management Development, conducted by Amari Hotels and Resorts, 3 days in September 1992
- Training, Front Office, at The Oriental Hotel Bangkok, 7 days in July 1990
- [Area of certification] Training - [Timeframe]
Hobby
My favourite pastime is creating art and crafts. I am quite skilled at creating handcrafted pieces of art, including paper crafts, needlework, beading, and stitching. The majority of my supplies come from my hometown of Chiang Mai, Thailand, which is known as the "city of arts and crafts."
Every month, I organise a "crafty time" with friends who share my interest. We take pleasure in making one-of-a-kind accessories like key rings, necklaces, earrings, belts, bracelets, wall art, and cards.
I enjoy making beautiful things and have my own online shop. One of my handmade wall art pieces was featured in an English embroidery magazine.
My capacity as a support worker, I can assist individuals by setting up classes on handmade crafts that are both calming and stimulating. There's always something for those who enjoy crafting in my classes!
Additional Information
Reference :
Mr. Marc H Dumur
Swiss Honoray Consul for North Thailand
Email : marchenri.dumur1957@gmail.com
Chongchit Buchanan (Boom)
Email: boombuchanan2@gmail.com
Telephone : 04 24 022 334
Mr. Navut Bumrungsena (James)
Email: bjamesnavut@gmail.com
Telephone : 04 17 287 976
Languages
English
Professional Working
Thai
Native or Bilingual
Timeline
Founder and Volunteer
ThaieduKate Project
07.2018 - 07.2023
Holiday Home Owner
Turnbury Holiday Home
12.2017 - 07.2022
Executive Assistant Manager
Duist Princess Korat Hotel
12.2008 - 03.2011
Executive Assistant Manager
Royal Princess Hotel
11.2007 - 11.2008
Room Division Manager
Sofitel Riverside Hotel
10.2006 - 10.2007
Front Office Manager
Amari Rincome Hotel
02.1990 - 09.2006
Assistant Front Office Manager
Amari Rincome Hotel
01.1989 - 02.1990
Guest Relations Officer
Amari Rincome Hotel
01.1986 - 01.1989
Trainee
Tourist Authority Of Thailand
08.1985 - 11.1985
Certificate III, Individual Support ( Disability)
TAFE Queensland
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