Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Yaowared Ngamkabuan

Rockingham,WA

Summary

A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, reliability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seeking entry-level opportunities to expand skills while facilitating company growth. Demonstrate a high level of determination which corresponds to future employer's expectations.

Overview

10
10
years of professional experience

Work History

Manager

The Royal Dolphin Bed and Breakfast
Safety Bay, WA
02.2016 - 12.2023
  • Make beds, change sheets and distribute clean towels and toiletries.
  • Greeted guests upon arrival, showed them to their rooms and provided information about the bed and breakfast.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Answered phone calls from potential customers inquiring about room availability and rates.
  • Monitored customer feedback through surveys or online reviews to assess satisfaction levels.
  • Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
  • Responded promptly to customer complaints regarding services provided by the bed and breakfast.
  • Prepared breakfasts for guests each morning according to dietary restrictions.
  • Maintained a professional appearance at all times while interacting with guests.
  • Managed inventory of supplies such as linens, cleaning products and food items used by the bed and breakfast.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Adhered to policies regarding check-in and check-out procedures, payment methods accepted and housekeeping rules.
  • Responded to and resolved guest issues or complaints.

Retail Worker

Woolworths Supermarket
Rockingham, WA
12.2015 - 05.2020
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Bagged or packaged purchases
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
  • Filled customer orders by packaging items or transferring to manufacturers or third-party distributors.
  • Secured and stored items until customer pickup.

Hospitality Worker

Prestige Catering and Event Hire
Perth, WA
02.2014 - 12.2015
  • Minimized risks to guests by strictly following sanitising procedures for different areas.
  • Washed, peeled, and cut various foods, such as fruits and vegetables, to prepare for cooking.
  • Cut, sliced, and prepared meats and various food types.
  • Appropriately label and disrupt food according to dietary requirements.
  • Adhere to policies and guidelines regarding infection control and hygiene.
  • Effectively follow the standard precautions of hand hygiene.

Education

High School Diploma -

Nanongthum Wittaya
Thailand
04-1998

Skills

Meticulous and pay high attention to detail

Good time management skills

Fast, dynamic, and enduring

Patient, understanding, and can work well with others

Housekeeping

Languages

Thai
Professional
English
Professional

References

References available upon request.

Timeline

Manager

The Royal Dolphin Bed and Breakfast
02.2016 - 12.2023

Retail Worker

Woolworths Supermarket
12.2015 - 05.2020

Hospitality Worker

Prestige Catering and Event Hire
02.2014 - 12.2015

High School Diploma -

Nanongthum Wittaya

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Yaowared Ngamkabuan