Zoe Dai
Sydney,NSW
Summary
Dynamic Front Desk Agent with a proven track record at Meriton Suites World Tower, excelling in customer service and problem-solving. Enhanced guest relations through personalized service, resulting in increased repeat visits. Skilled in cash handling and administrative tasks, with a commitment to delivering exceptional hospitality experiences.
Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Meriton Suites World Tower
06.2023 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Front Desk Receptionist
JW Marriott Hotel Harbin River North
06.2021 - 07.2022
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Streamlined reservation processes for increased efficiency and reduced booking errors.
- Delivered exceptional service through active listening, empathy, and clear communication with guests during phone interactions in Chinese and English.
Education
No Degree - Business (Public Relations)
Dalian University of Technology
China, Liaoning, Dalian, Ganjingzi District 11602405-2021
Skills
- Customer service
- Problem-solving skills
- Cash handling
- Time management
- Guest relations
- Oral and written communications
Languages
Chinese
Native or Bilingual
Timeline
Front Desk Agent
Meriton Suites World Tower
06.2023 - Current
Front Desk Receptionist
JW Marriott Hotel Harbin River North
06.2021 - 07.2022
No Degree - Business (Public Relations)
Dalian University of Technology
Similar Profiles
Puja ShrisPuja Shris
Housekeeper at Meriton Suites World TowerHousekeeper at Meriton Suites World Tower
GARRY JACKSON KAISAGARRY JACKSON KAISA
Housekeeping Staff (Part-time) at Meriton SuitesHousekeeping Staff (Part-time) at Meriton Suites
Maica Darican CruzMaica Darican Cruz
Housekeeping Supervisor at Global Hospitality Solutions – Meriton SuitesHousekeeping Supervisor at Global Hospitality Solutions – Meriton Suites
Kieran HostyKieran Hosty
Senior Archaeologist and Heritage Advisor at Hosty Heritage and ArchaeologySenior Archaeologist and Heritage Advisor at Hosty Heritage and Archaeology
Tom RooneyTom Rooney
Data Analyst Intern at CoreDataData Analyst Intern at CoreData