Yaoyue(Alison) Zhang
Canberra
Summary
Versatile professional with experience in customer service, statistical analysis, business development, and retail. Fluent in both Mandarin and English, with strong interpersonal and teamwork skills. Experienced in improving customer satisfaction and optimizing operations, with a background in accounting at STATE GRID and front-of-house roles. Passionate about delivering outstanding customer experiences and eager to apply my skills in the beauty industry.
Overview
4
4
years of professional experience
Work History
Owner and Operator of Online Store
Self-Employed
06.2021 - 12.2022
- Managed all aspects of running an online clothing store, including market research, product selection, and listing items for sale.
- Handled day-to-day operations, such as order processing, inventory management, and customer service.
- Promoted the brand and products through social media platforms (e.g., Red Book and WeChat) to increase visibility and attract customers.
- Coordinated with suppliers to manage inventory and ensure timely restocking.
- Provided excellent customer service by addressing inquiries and resolving after-sales issues, ensuring high customer satisfaction.
Assistant Manager
STATE GRID
02.2022 - 04.2022
- Conducted statistical analysis of overseas projects.
- Assisted in preparing international strategy and business development plans.
- Collaborated with foreign exchanges and international business teams.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
Executive Editor
Xiamen City News Service Co., Ltd
05.2022 - 07.2022
- Coordinated with artists, typesetters, layout personnel, marketing directors, and production managers to resolve issues.
- Edited manuscripts and materials submitted for publication and worked with authors on content, style, and organization changes.
- Conducted interviews with subject matter experts to gather information for various projects.
- Analyzed analytics data to identify trends in reader preferences, informing future content strategy decisions.
Intern Assistant Accountant
Fuzhou Zhonghuai Certified Public Accountants
08.2022 - 10.2022
- Maintained accounting ledgers by verifying and posting account transactions.
- Classified and summarized numerical and financial data to compile financial records.
- Managed payroll activities, including calculating employee wages, processing withholdings, and issuing paychecks.
- Conducted comprehensive market research to inform company strategy and identify potential opportunities or challenges.
Cafe All-rounder
Caffe Cherry Beans
10.2023 - 01.2024
- Greeted customers and assisted with orders.
- Accurately recorded orders and handled payments efficiently.
- Prepared coffee and food to high standards while maintaining cleanliness.
- Ensured customer satisfaction and resolved concerns.
Front of House
Hokka Hokka
03.2024 - 07.2024
- Packaged food orders for takeout and prepared simple food items.
- Maintained hygiene and cleanliness in the restaurant.
- Operated the cash register and processed payments.
Front of House
Oporto
08.2024 - 01.2025
- Prepared and served food and beverages efficiently, ensuring customer satisfaction.
- Followed safety and food handling procedures.
- Maintained cleanliness and hygiene standards in food preparation and service areas.
- Processed orders accurately and assisted customers professionally.
- Trained new employees on front of house policies, procedures, and best practices to ensure consistent service quality.
- Enhanced customer satisfaction by efficiently managing front of house operations and maintaining a welcoming atmosphere.
Education
Master of Economics - Applied Economics
Australian National University
Canberra, ACT06-2026
BBA - International Business
Xiamen University
Xiamen09-2023
Skills
- Languages: Native in Mandarin, Fluent in English
- Strong interpersonal and communication skills
- Excellent customer service and problem-solving abilities
- Team-oriented with the ability to work in high-pressure environments
- Skilled in time management and organizational tasks
- Front of house organization and management
Available Time
Availability:
- Monday: 9:00 AM - 3:00 PM
- Wednesday: All Day
- Thursday: All Day
- Friday: After 1:00 PM
- Weekends: Available
Timeline
Front of House
Oporto
08.2024 - 01.2025
Front of House
Hokka Hokka
03.2024 - 07.2024
Cafe All-rounder
Caffe Cherry Beans
10.2023 - 01.2024
Intern Assistant Accountant
Fuzhou Zhonghuai Certified Public Accountants
08.2022 - 10.2022
Executive Editor
Xiamen City News Service Co., Ltd
05.2022 - 07.2022
Assistant Manager
STATE GRID
02.2022 - 04.2022
Owner and Operator of Online Store
Self-Employed
06.2021 - 12.2022
Master of Economics - Applied Economics
Australian National University
BBA - International Business
Xiamen University
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