Yaqiong Sha
Melbourne,VIC
Summary
Proficient in customer service with passionate and high-quality service.
Dedicated to customer service with knowledge of service delivery and proven multitasking abilities.
Enhances customer experience through professional behaviors, and understanding customer desires.
Strong problem-solver dedicated to streamlining operations to decrease costs and promote product efficiency. Uses independent decision-making skills and sound judgment to positively impact business success.
Overview
28
28
years of professional experience
Work History
Managing Director
B.J RAINBOW PTY LTD - Own Business
2021.02 - Current
- Strengthened client relationships with regular communication, timely delivery, and high-quality services.
- Negotiated price with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Managed the workflow and administrative processes to keep operations running smoothly.
General Manager
Shanghai Kai Ling Trading Company-Own Business
2016.09 - 2020.12
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Senior Sales Executive Asia Pacific
Delta Airlines
2013.07 - 2016.09
- Maintained Corporate target accounts at the Asia Pacific level. Connect sales staff of each Pacific country well with global account managers and Asia Pacific travel managers of corporate accounts.
- Analyzed the data, and found out the potentials & challenges of each local market in Asia Pacific. Established and implemented strategic sales plans to Increase sales revenue. Quarterly and yearly review of travel performances with each corporate account. Kept smooth communication with both customers and local & global account managers. Solved the problems promptly.
- Maintained a high client retention rate by providing exceptional customer service and anticipating client needs
Sales Executive China
Delta Airlines
2008.12 - 2013.07
- Delta Air Lines and Northwest Airlines merged on 29th Oct 2008. The Delta Air Lines’ brand was retained, while Northwest’s brand officially ended. I became Delta's staff after that.
- Maintained existing corporate accounts, identified potential opportunities, and expanded client base.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Sales Executive China
Northwest Airlines
2004.10 - 2008.11
- Maintained dozens of corporate accounts including travel agencies and corporate enterprises, records of accounts interactions, notes, and other information.
- Frequently reviewed travel performances and data with each account.
- Increased the revenue annually. Monitored and local market to compete with other airlines with ticket prices and other products.
Administrator and Accountant
Northwest Airlines
2003.05 - 2004.10
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Maintained office service, reviewed/purchased supplies, prepared payroll, did reimbursement for staff of Shanghai station (Shanghai office/Airport office/Cargo office), handled all Shanghai station’s payments and receives, claimed individual tax for each staff, communicated with the headquarters and each department.
- Reduced overhead costs through careful budget management and resource allocation.
Customer Service Agent
Northwest Airlines
1999.09 - 2003.05
- Handled check-in, proceed boarding, and departure/arrival/irregular flights. High level to deliver customer service and present company policies and image well.
- Collaborated with the other airport departments and crews to keep flights safe and on time.
Reservation & Ticketing Agent
Northwest Airlines
1996.08 - 1999.09
- Handled customer tickets, membership, and complaints. Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Provided appropriate solutions and alternatives with customer satisfaction, follow up to achieve resolution
Education
A Bachelor of English Education - English Education
Shanghai Normal University
Shanghai, China07.1996
Skills
- Rich experience in airlines industry more than 20 years
- A quick learner for the new knowledge
- Ability to solve problem quickly
- Patient and good listener with customers
- Work hard, passionate and proactive
- Strong ability to anti-stress
- Skillful with Excel/Word/Power Point - MS Office and computer system
- proficient in online research
- Good at customer relationships
- Teamwork and Collaboration
Languages
English
Chinese (Mandarin)
Awards
Got Outstanding Employee Awards twice both in 2008 and 2010 in Airlines.
Timeline
Managing Director
B.J RAINBOW PTY LTD - Own Business
2021.02 - Current
General Manager
Shanghai Kai Ling Trading Company-Own Business
2016.09 - 2020.12
Senior Sales Executive Asia Pacific
Delta Airlines
2013.07 - 2016.09
Sales Executive China
Delta Airlines
2008.12 - 2013.07
Sales Executive China
Northwest Airlines
2004.10 - 2008.11
Administrator and Accountant
Northwest Airlines
2003.05 - 2004.10
Customer Service Agent
Northwest Airlines
1999.09 - 2003.05
Reservation & Ticketing Agent
Northwest Airlines
1996.08 - 1999.09
A Bachelor of English Education - English Education
Shanghai Normal University
Similar Profiles
Priscilla GanPriscilla Gan
Seeking Other Jobs in Different Industries at -Seeking Other Jobs in Different Industries at -
Zachary BorgenZachary Borgen
Project Manager at -Project Manager at -
Ludmilla De Medeiros KunzlerLudmilla De Medeiros Kunzler
Sabbatical Year at -Sabbatical Year at -