YARID ABRHAM
Melbourne,VIC
Summary
Highly motivated professional with experience in providing technical assistance to customers and coworkers. Possesses a solid understanding of network infrastructure, software and hardware. Proven ability to work independently and collaboratively as part of a team to ensure customer satisfaction. Highly organized and motivated individual with experience in providing technical support to clients. Expert in identifying and resolving complex technical problems across multiple platforms. Committed to providing excellent customer service and ensuring customer satisfaction.
Overview
8
8
years of professional experience
6
6
Certifications
Work History
UBER DRIVER
01.2020
- Self time management, Serving customer, Dealing with an incident, Learned de escalation techniques
CHECKOUT OPERATOR
Newtown New World
03.2017
- Stacking groceries and operating checkout, Helping customers locate groceries, Working hard to keep supermarket tidy
Technician
Bayside Technologies
07.2024 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- experienced with the structured cabling specifications and installation requirements of all the leading Fibe Optic Providers.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
IT SUPPORT ENGINEER
ECL
02.2022 - 04.2023
- Provided technical support to users by troubleshooting hardware and software issues
- Installed, configured, tested, maintained and upgraded computer systems and network equipment
- Deployed new PCs, laptops for users with OS installation and configuration of required applications, software's
ALSCO
10.2019 - 12.2019
- Delivering goods on time, Time management, working with team, driving big vans
CHECKOUT OPERATOR
Thorndon New World
08.2018 - 10.2019
- Stacking groceries and operating checkout, Helping customers locate groceries, Time management
BUTCHERY & FRESH FOOD SUPERVISOR
Wellington City New World
03.2017 - 08.2018
- Managing 12 staff in the butchery department, and training to manage 50 staff in the fresh food department, Using strong people skills to ensure staff get the work done, Holding responsibility for both departments during busy weekend shifts, including health and safety, Familiar with basic butchery skills
Education
DIPLOMA - IT
weltec
NCEA Level 3 - undefined
St Patrick's College
Kilbirnie, WellingtonSkills
Teamwork
Certification
First Aid Certificate, 09/2017
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technician
Bayside Technologies
07.2024 - Current
IT SUPPORT ENGINEER
ECL
02.2022 - 04.2023
UBER DRIVER
01.2020
ALSCO
10.2019 - 12.2019
CHECKOUT OPERATOR
Thorndon New World
08.2018 - 10.2019
CHECKOUT OPERATOR
Newtown New World
03.2017
BUTCHERY & FRESH FOOD SUPERVISOR
Wellington City New World
03.2017 - 08.2018
NCEA Level 3 - undefined
St Patrick's College
DIPLOMA - IT
weltec
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