Yarn Luemueang
Battery Point,TAS
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest-service-agent
Ibis Styles Hotel
2022.03 - Current
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Managed check-in and check-out procedures for guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
- Maintained consistent positive customer feedback.
- Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Assisted guests with variety of services and local attraction information.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
Education
Bachelor of Visual Communication -
University of Tasmania
Hobart, TAS08.2020
Skills
- Hospitality Services
- Registration Management
- Customer Rapport
- Guest Relations
- Team Member Development
Certification
- Licensed RSA - Galaxy Training Australia
Languages
Thai
Native or Bilingual
English
Full Professional
Timeline
Guest-service-agent
Ibis Styles Hotel
2022.03 - Current
Bachelor of Visual Communication -
University of Tasmania
- Licensed RSA - Galaxy Training Australia
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