YAS KEI
Armstrong Creek,VIC
Summary
Empathetic Customer Service Professional experienced in conflict resolution, data entry, and customer relationship management. Delivered high productivity and efficiency through strong communication and problem-solving skills, fostering positive customer experiences. Committed to supporting team objectives and contributing to organizational success with a proactive approach.
Overview
6
6
years of professional experience
Work History
Online Team Member
Woolworths
Waurun Ponds, VIC
09.2026 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Coordinated efforts among different departments to enhance workflow to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Store Manager
Pizzas with Attitude
Highton, VIC
12.2020 - Current
- Coordinated daily store operations, staff rosters, payroll approvals, supplier orders, and service delivery during peak trading periods to ensure efficient store functionality.
- Managed enquiries, complaints, and order issues across in-store, phone, website, and third-party delivery channels to enhance customer satisfaction.
- Manage enquiries, complaints and order issues across in-store, phone, website and third-party delivery channels.
- Administered POS/EFTPOS and online ordering platforms, managing operational accounts and troubleshooting technical issues to maintain seamless customer transactions.
Customer Service Desk Team Member
BIG W
Waurun Ponds, VIC
03.2025 - 03.2026
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Determined customer requirements to enhance service delivery.
Team Leader
McDonald's
Geelong, VIC
09.2021 - 09.2023
- Coordinated team during high-volume shifts, delegated duties to enhance service delivery.
- Trained and supported new employees on procedures and teamwork to improve customer service.
- Addressed customer concerns and collaborated with team to resolve operational issues during peak periods.
Education
Bachelor - Cyber Security and Law
Deakin University
Geelong, Vic 06.2026 - 11.2026
Diploma - Information Technology
Deakin College
Certificate III - Information Technology
The Gordon
Skills
- Online order fulfillment
- POS/EFTPOS
- Digital ordering platforms
- Handheld retail systems
- Supplier orders
- Scheduling team shifts
- Shift coordination
- Training and onboarding
- Troubleshooting
- Conflict resolution
- Returns and refunds
- Expense management
- Microsoft Office administration
Timeline
Online Team Member
Woolworths
09.2026 - Current
Bachelor - Cyber Security and Law
Deakin University
06.2026 - 11.2026
Customer Service Desk Team Member
BIG W
03.2025 - 03.2026
Team Leader
McDonald's
09.2021 - 09.2023
Store Manager
Pizzas with Attitude
12.2020 - Current
Diploma - Information Technology
Deakin College
Certificate III - Information Technology
The Gordon