Yasaman Delalat
Umina,Australia
Summary
Dedicated and hardworking professional with industry experience. Demonstrates a commitment to maintaining a professional appearance and demeanour while consistently delivering high-quality results. Known for dependability and quick learning, excels as a team player with effective communication and organisational skills. Alongside Knowledgeable with a solid background in retail environments, specialising in customer service and sales support. Proven ability to assist customers effectively, maintain store organisation, and contribute to sales targets. Demonstrated strong communication and problem-solving skills, ensuring a positive shopping experience and collaboration.
Overview
7
7
years of professional experience
Work History
Retail Shop Assistant
The Source Bulk Foods
12.2023 - Current
- Processed returns and exchanges efficiently, adhering to company policies while maintaining customer satisfaction.
- Balanced multiple tasks simultaneously during peak times without compromising quality of service or accuracy in transactions.
- Boosted customer satisfaction by providing personalised assistance and product recommendations.
- Resolved customer complaints and issues in a professional manner to maintain positive relationships.
- Collaborated with team members to optimise store operations and achieve sales goals consistently.
- Greeted customers entering the store and offered assistance with requirements.
Cafe Worker
Erina Ice Arena
03.2021 - 04.2024
- Assisted customers with selections of various coffee blends, espresso beverages, teas and hot food items
- Used patience and good customer service skills in helping customers make menu selections
- Enforced strict cleaning and sanitation standards to meet health care standards
- Prepared beverage and food products in compliance with company recipes and guidelines
- Ground coffee beans, brewed coffee and tea and hot drinks
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
Birthday Party Host
Erina Ice Arena
03.2021 - 04.2024
- Tended to guests in party rooms, aiding diverse needs in fast-paced environment
- Helped party run smoothly in time allotted by interacting positively with attendees and maintaining control of party
- Assisted guests with cake and food service by fetching supplies and setting up tables and chairs
- Supervised children on the ice, teaching lessons, attending to injuries and ensure parents are comfortable
- Ensured a memorable event for clients by creating personalized and themed party environments.
- Enhanced guest experiences by organizing and executing engaging birthday party activities.
- Maintained high standards of cleanliness and safety within the party area, contributing to positive client reviews and recommendations.
- Protected young guests by monitoring activities and maintaining strong perimeter for activities.
Cashier
Erina Ice Arena
03.2021 - 04.2024
- Processed cash register transactions on POS and provided correct change
- Maintained high customer satisfaction levels by going extra mile to personalize service
- Greeted customers with prompt and friendly service
- Balanced cash drawers at shift beginning and end
- Answered phone calls regarding birthday parties, session times and special events
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Intern
Margarita Daze
10.2022 - 10.2022
- Interned waiting tables, food service, customer service, barista and auditing food deliveries
Intern
Ettalong Diggers
06.2022 - 06.2022
- Interned in a commercial kitchen, learning food orders, quality and quantity control as well as food preparation
General Manager intern
Mantra
06.2021 - 06.2021
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services
- Demonstrated self-reliance by meeting and exceeding workflow needs
Food Truck Operator
Sweet Betsy Food Truck
02.2018 - 01.2019
- Managed food and supply inventory to keep adequate levels and reduce waste
- Operated cash registers, collected payments and provided accurate change
- Helped customers find specific products, answered questions and offered product advice
- Organized and restocked kitchen regularly to maintain preparation for anticipated demands
- Practiced safe food-handling practices and observed all sanitation protocols
- Replenished ingredients to maintain stock levels for food preparation demands
- Prepared required food portions to fulfill high-volume orders
- Cleaned and sanitized surfaces and equipment before and after meal services
Education
Batchelor of Business in Hotel Management - Business
The Hotel School
Sydney, NSW03.2026
Skills
- Cash handling
- POS system operations
- Customer service excellence
- Decision making
- Conflict resolution
- Inventory control
- Merchandise restocking
- Regulatory compliance
- Product recommendations
- Process transactions
- Cashier training
- POS systems
- Cash register operation
- Upselling
- Cleanliness
- Store maintenance
Awards
Duke Of Edinburgh Bronze Medallion
Timeline
Retail Shop Assistant
The Source Bulk Foods
12.2023 - Current
Intern
Margarita Daze
10.2022 - 10.2022
Intern
Ettalong Diggers
06.2022 - 06.2022
General Manager intern
Mantra
06.2021 - 06.2021
Cafe Worker
Erina Ice Arena
03.2021 - 04.2024
Birthday Party Host
Erina Ice Arena
03.2021 - 04.2024
Cashier
Erina Ice Arena
03.2021 - 04.2024
Food Truck Operator
Sweet Betsy Food Truck
02.2018 - 01.2019
Batchelor of Business in Hotel Management - Business
The Hotel School
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