Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Yasaswini Hanumanula

Melbourne,Victoria

Summary

Intelligent Network Administrator with exceptional insight into computer security and tasked with implementing firewalls, VPNs and anti-malware technologies. A diligent employee with expertise upgrading networks, software and hardware. Ready for a new position that involves troubleshooting and issue resolution in the IT environment.

  • Completed Master's in Information Technology with Networks and Security Specialization (Central Queensland University, Melbourne, Australia) and Bachelor of Technology in Computer Science and Engineering (JAWAHARALAL NEHRU TECHNOLOGICAL University, Kakinada, India) accented with latest trends and techniques of the field.
  • Having 16 months of experience in providing technical support to end- users in a corporate environment.
  • Proficient in troubleshooting hardware, software, and network issues.
  • Strong knowledge of operating systems, including windows and macOS.
  • Skilled in managing Active Directory and user account administration.
  • Excellent communication and interpersonal skills, able to explain technical concepts to non-technical users effectively. Able to work independently and collaboratively in a team environment.
  • Exceptional communication and presentation skills with multilingual proficiency in English, Telugu with demonstrated abilities in training, team building skills.
  • As a computer Savvy, have good knowledge in Microsoft packages and able to learn quickly.

Overview

7
7
years of professional experience

Work History

IT Support End User Technologist

CIBTvisas
636 ST Kilda Road, VIC
08.2023 - Current
  • Technical Support: Hardware/Software troubleshooting, Windows, macOS, Linux support
  • Network Support: Troubleshooting network connectivity (Wi-Fi, VPN, LAN), configuring IP addresses
  • System Administration: User account management (Active Directory), OS installation and configuration, patch management
  • Software Support: Microsoft Office Suite, Antivirus software, Remote Desktop tools (e.g., TeamViewer, DameWare)
  • Customer Service: Excellent communication skills, user training, and support
  • Documentation & Reporting: Knowledge base management, ticketing systems (Zoho,ServiceNow, Jira)
  • Security & Data Protection: Antivirus management, password resets, basic encryption and firewall support
  • Troubleshooting Tools: Diagnostic tools (ping, tracert), event logs, remote diagnostics

IT Support Network

Akshar Pramukh Pty Ltd
Melbourne, VIC
05.2022 - 05.2023
  • Monitoring of network systems and maintain documentation which includes network problems and solutions
  • Identify network problems, incidents, issues, and emergencies
  • Delivery network infrastructure and support project activities
  • Familiarity with Active Directory and user management
  • Able to manage multiple tasks and prioritize effectively
  • Issues
  • Supporting all types of Desktops and Laptops
  • Conducted software and hardware upgrades and implemented security patches
  • Information
  • Implemented, tested, validated and maintained networking services according to solution designs.
  • Collaborated with other IT professionals to identify system needs and implement comprehensive solutions.
  • Maintained records, logs and lifecycle documentation of work requests.
  • Designed and implemented enterprise IP networking infrastructure according to clients' parameters.

IT Help Desk

Innovista Technologies, INDIA
Hyderabad, Telangana
08.2017 - 08.2018
  • Provided technical support to a diverse user base, resolving hardware and software issues promptly
  • Installed, configured, and maintained computer systems, printers, and peripherals
  • Conducted software and hardware upgrades and implemented security patches
  • Assisted with the setup and troubleshooting of network connectivity issues
  • Documented technical issues and resolutions, maintaining accurate records.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Supported customers with online billing, access and account issues.
  • Maintained records, logs and lifecycle documentation of work requests.

Education

Master’s - Information Technology with Networks and Security

CENTRAL QUEENSLAND UNIVERSITY

Bachelor of - Computer Science and Engineering

JAWAHARALAL NEHRU TECHNOLOGICAL UNIVERSITY

Skills

  • Microsoft packages
  • Keyboarding skills
  • Strong communication skills
  • Application installations
  • Active Directory Management
  • SCCM Tools
  • MS Teams
  • Creative problem-solving skills
  • Answering questions
  • Customer support
  • Documentation and reporting
  • IT SKILLS
  • Windows XP/2000/, Mac OSX, MS Office
  • Technical troubleshooting
  • Hardware and software installation
  • Network administration
  • Documentation and reporting
  • Time management and multitasking
  • Knowledge in Python, C/C, JAVA, HTML
  • Knowledge in Collaboration Tools like Zoom, Microsoft Teams, Skype,
  • Help Desk Support

References

REFERENCES References available upon request

Timeline

IT Support End User Technologist

CIBTvisas
08.2023 - Current

IT Support Network

Akshar Pramukh Pty Ltd
05.2022 - 05.2023

IT Help Desk

Innovista Technologies, INDIA
08.2017 - 08.2018

Master’s - Information Technology with Networks and Security

CENTRAL QUEENSLAND UNIVERSITY

Bachelor of - Computer Science and Engineering

JAWAHARALAL NEHRU TECHNOLOGICAL UNIVERSITY
Yasaswini Hanumanula