Yaser Jafari
Narre Warren South,VIC
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Case Manager
AMES Australia
Noble Park, Vic
09.2023 - Current
- Maintained accurate case records and documentation according to agency guidelines.
- Supported family members by providing information on local support groups.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Provided referrals to appropriate health care providers or other community resources.
- Educated clients about mental health conditions, medications and self-care techniques.
Client Support Worker
AMES Australia
05.2023 - 08.2023
- Work with Case Managers and clients to implement settlement services required to achieve settlement outcomes
- Identify clients with complex needs and refer to Case Managers/ Senior Case Managers for follow up
- Organize relevant appointments and referrals for clients as identified through the client needs assessment/case management plan
- Ensure all services are documented and reported within 5 days of service delivery
- Ensure accurate and timely communication with care team members to inform the development of appropriate responses to presenting issues
- Work collaboratively with care team members in the implementation of the case management plan, including clients, case managers, senior case managers, housing workers, community guides and volunteers
- Ensure regular contact with clients is maintained
- Support clients in linking in with the local community to improve social participation outcomes
- Accompany clients to register for key services (e.g
- Medicare, bank, schools, etc.) where required
- Organize appropriate file set up and other relevant documentation in line with program processes and procedures
- Participate in regional networking plans (e.g
- Assist in the preparation and delivery of group information sessions)
- Ensure compliance with relevant legislation, regulations and contractual requirements and that all duties are Comply with relevant OH&S legislation, the AMES Australia OHS Policy and Procedures at all times
- Comply with all relevant AMES Australia Policies and Procedures and proactively identify and recommend areas for improvement to the manager as appropriate
- Perform other duties as required by the manager that are reasonably incidental to the performance of this role.
Reception
Australian Manufacturing Workers’ Union
- Front desk reception and switchboard duties
- Providing basic customer service to members and other external stakeholders
- Assisting the admin team with any required administrative support
- Other clerical tasks such as scanning and filing, preparing mail outs, processing mail and deliveries, and general office maintenance.
Administrative assistant
EACH Vaccination Centre
- Organising and booking appointments, attending customers, telephone and email queries, time management
- Hygiene checking and sanitizing of clients and premises.
Administration Officer
Auzzie Visa and Immigration Services
- Customer Service interaction, interpreting from Dari to English, filling out applications, liaising with clients, departments and other relevant stakeholders
- Ensuring appropriate working conditions, drafting statements and claims
- Provide ongoing administration support to the migration agent
- Arrange client appointments and prepare the required paperwork.
Education
Completed Diploma Community Service -
01.2023
Completed Certificate IV in Community Services -
01.2021
Completed VCE- Fountain Gate Secondary College -
Fountain Gate Secondary College
12-2018
Skills
- Quick learner
- High level of administrative knowledge
- Efficient time management skills
- Ability to work efficiently under pressure
- Ability to exercise initiative at all times
- Good literacy and numeracy skills
- Fluent in English and Dari
- Ability to work equally well as a team member or autonomously
- Highly honed customer service skills
- Attention to detail
- High level of proficiency in using various computer programs and applications
- Finance handling experience
- Records Management
- Case Management
- Family Education
- Referral Coordination
- Case Management Tracking
- Case Planning
- Community Resources
- Data Entry and Analysis
- Home Visits and Inspections
- Stakeholder Collaboration
- Problem-Solving
- Goal Setting
- Active Listening
- Written Communication
Volunteer Experience
2020 - current, Nawin Cultural and Social Association, Melbourne, As an active member of Nawin Cultural & Social Association I help, educate, and integrate Afghan asylum seekers, immigrants and refugees living in Melbourne Australia. Through various community projects we aim to provide information, advice, referral services and host national and international events for Afghans living in Melbourne Australia., I have also assisted newly arrived Afghans with their appointments with various agencies including resettlement services, Centrelink, health and medical appointments.
References
- Shekofa Ahmadi, 0401624495
- Manisha Patel, 0411511313
Timeline
Case Manager
AMES Australia
09.2023 - Current
Client Support Worker
AMES Australia
05.2023 - 08.2023
Reception
Australian Manufacturing Workers’ Union
Administrative assistant
EACH Vaccination Centre
Administration Officer
Auzzie Visa and Immigration Services
Completed Diploma Community Service -
Completed Certificate IV in Community Services -
Completed VCE- Fountain Gate Secondary College -
Fountain Gate Secondary College
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