YASH AJNADKAR
Sydney,NSW
Summary
Dedicated management professional with experience leading high-performing teams in a diverse and dynamic environment. Adept in developing and implementing service strategies tailored to customer needs, managing customer complaints, and driving customer satisfaction. Proven ability to identify and resolve service issues, streamline processes, and exceed organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Service Manager
PARKROYAL Parramatta
08.2024 - Current
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Attended to customer needs, responding to questions, complaints and escalations.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
- Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
Moxy Crew
Moxy Sydney Airport
05.2024 - 08.2024
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
Assistant Night Manager
Holiday Inn Sydney Airport
06.2023 - 04.2024
- Collaborated with management team to develop action plans for resolving issues related to guest experience
- Managed night audit process and ensured accuracy of hotel's financial records
- Delegated tasks to team members to optimize productivity
- Created detailed reports on occupancy rates, revenue generated from bookings and average length of stay
- Assisted guests with check-in and check-out procedures, room changes, restaurant reservations
- Ensured adherence to company policies regarding safety protocols and sanitation measures
- Developed strategies to increase customer satisfaction and loyalty
- Maintained high standards of service by implementing quality assurance processes
Guest Service Agent
Sheraton Grand Sydney Hyde Park
09.2022 - 05.2023
- Trained staff to adhere with the5-star service standards
- Delegated work to staff, setting priorities and goals
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills
- Facilitated successful front desk operations for high-volume hotel
Guest Service Agent
Novotel Sydney Darling Harbour
03.2022 - 09.2022
- Managed guest check-in and check-out procedures, reservations and payments
- Resolved guest challenges and complaints by applying resourceful and actionable solutions
- Conducted transactions, confirming patient information and processing according to standard protocol
Food & Beverage Management Trainee Program
The Westin Atlanta Airport
08.2019 - 08.2020
- Operated cash registers to handle both cash and card transactions, providing customers with appropriate change and receipts
- Replenished stocking stations with utensils, condiments and napkins
- Followed proper food receiving, storage and preparation techniques to maintain ingredient and dish quality
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
Industrial Trainee
Marriott Hotel Jaipur
10.2017 - 03.2018
- Gained exposure to all Operational departments of a5-Star Hotel and assisted Front Office, Housekeeping, Culinary, Food & Beverage Departments in their daily operations
Education
Bachelor of Hospitality Management -
International College of Management
08.2024
Hotel And Restaurant Management
Jindal School Of Hotel Management
07.2019
Skills
- Property management systems-Opera, Siteminder
- Staff training and development
- Operations management
- Sales and upselling
- Reservation management
- Exceptional communication
- Complaint handling
- Team management
- Guest relations
- Front desk management
- Hotel management
Certification
First Aid and CPR Certificate.
Work Health and Safety Chairperson.
Languages
English
Full Professional
Hindi
Native or Bilingual
Marathi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Guest Service Manager
PARKROYAL Parramatta
08.2024 - Current
Moxy Crew
Moxy Sydney Airport
05.2024 - 08.2024
Assistant Night Manager
Holiday Inn Sydney Airport
06.2023 - 04.2024
Guest Service Agent
Sheraton Grand Sydney Hyde Park
09.2022 - 05.2023
Guest Service Agent
Novotel Sydney Darling Harbour
03.2022 - 09.2022
Food & Beverage Management Trainee Program
The Westin Atlanta Airport
08.2019 - 08.2020
Industrial Trainee
Marriott Hotel Jaipur
10.2017 - 03.2018
Hotel And Restaurant Management
Jindal School Of Hotel Management
First Aid and CPR Certificate.
Work Health and Safety Chairperson.
Bachelor of Hospitality Management -
International College of Management
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