Yash Bamola
Newcastle,NSW
Summary
Results-driven Individual bringing in 7 + years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing and soft skills, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives.
Overview
9
9
years of professional experience
Work History
Customer Retention Specialist
McCarroll’s Automotive Group
Newcastle
05.2024 - 07.2024
- Responded promptly to emails from existing customers seeking assistance or advice.
- Collaborated with the marketing team to develop effective communication plans for engaging current customers.
- Maintained records of all customer interactions and transactions in the CRM system.
- Implemented rewards program initiatives designed to encourage repeat purchases from loyal customers.
- Conducted research on current industry trends and competitor insights related to customer retention.
- Managed a database of existing customers, including contact information and account details.
- Organised events to engage current customers with the brand.
Language Support Assistant
The University of Newcastle
Callaghan
03.2023 - 03.2024
- Assisted in the preparation of reports, presentations and correspondence.
- Answered incoming calls, responded to emails, and other inquiries from prospective international students and parents.
- Greeted visitors, clients and guests in a professional manner.
- Processed incoming mail daily including sorting, distributing and responding when necessary.
- Gathered and sorted data for inclusion in reports and files.
- Maintained positive working relationships with fellow staff and management.
- Compiled data into spreadsheets for analysis or reporting purposes.
- Proactive participation in event planning activities such as Education agent conferences or seminars and client entertainment dinners.
- Been a part of student engagement events planning activities such as conferences or Webinars.
- Developed positive relationships with internal customers through effective communication techniques.
- Coordinated special projects as assigned by management staff.
Deputy Manager Sales
The Oberoi Group of Hotels & Resorts
New Delhi, India , New Delhi
07.2019 - 12.2022
- Managed Major DMC's and FTO's in central delhi and west delhi region.
- Performed sales consultations and educated clients on products and services.
- Analyzed competitors' successes and failures, evaluating impact on market.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Researched and capitalized on emerging opportunities to build business and expand customer base.
- Maintained professional network of potential clients and business opportunities.
- Attended trade shows for in-person engagement and network building.
- Researched and communicated competitive activity to influence marketing plans and sales tactics.
Food and Beverage Assistant
The Oberoi Group of Hotels and Resorts
New Delhi , New Delhi
07.2018 - 07.2019
- shadow supervision for the Chinese specialty restaurant.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Set tables for upcoming meals by following food service guidelines.
- Maintained dining and food service areas to maximize safety and cleanliness.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Maintained presence throughout meals to assist guests with additional food and beverage requests.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
- Provided exceptional service that reflected restaurant standards and core values.
S.T.E.P Associate
The Oberoi Group Of Hotels
New Delhi, India , New Delhi
08.2015 - 05.2018
- Gained working experience in a five star luxury hotel for the job roles of Front office assistant, Food and Beverage assistant, Housekeeping assistant.
Education
MBA - Marketing
The University of Newcastle
Newcastle, NSWPostgraduate Diploma - Sales And Marketing
The Oberoi Centre of Learning And Development
New Delhi01.2022
Bachelor of Arts - Bachelor of Tourism Studies
Indra Gandhi National Open University
New Delhi, India12.2019
Skills
- Profit and Revenue-Generating Strategies
- Persuasive Negotiations
- Product and Service Management
- Networking Events
- Problem-Solving
- Customer Service
- Product and Service Promotion
- Customer Trend Analysis
- Decision Making
- Salesforce Software
- Problem Solving
- Product Knowledge
- Negotiations Expert and Strong Deal Closer
- Service-Driven Sales
- Territory and Account Management
- Food and beverage pairing
- Staff Coordination
- Dish preparation
- Food safety and sanitation
Timeline
Customer Retention Specialist
McCarroll’s Automotive Group
05.2024 - 07.2024
Language Support Assistant
The University of Newcastle
03.2023 - 03.2024
Deputy Manager Sales
The Oberoi Group of Hotels & Resorts
07.2019 - 12.2022
Food and Beverage Assistant
The Oberoi Group of Hotels and Resorts
07.2018 - 07.2019
S.T.E.P Associate
The Oberoi Group Of Hotels
08.2015 - 05.2018
MBA - Marketing
The University of Newcastle
Postgraduate Diploma - Sales And Marketing
The Oberoi Centre of Learning And Development
Bachelor of Arts - Bachelor of Tourism Studies
Indra Gandhi National Open University
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