Yash Batra
Highland Park,QLD
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Head Waiter
Chawlas² Restaurant
11.2021 - 01.2023
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Trained staff members on use of POS system.
Senior Steward
Fairmont Hotel & Resorts
05.2020 - 10.2021
- Documented kitchen inventory by reviewing stock and counting items.
- Used excellent customer service skills in addressing passengers' needs.
- Greeted guests and asked open-ended questions to help determine needs and offer options.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Assisted servers by providing glassware and utensils to guests.
- Assisted front and back of house personnel in spot cleaning floors and maintaining welcoming environment for team members and guests.
Education
Masters - International Hospitality Management
Griffith University
Gold Coast, QLDBachelor's In Hospitality And Hotel Management -
Institute of Hotel Management
Dehradun, India 2020
Skills
- Menu Knowledge
- Maintaining Clean Work Areas
- Upselling Techniques
- Cash Handling
- Billing and Payment Processing
- POS System Operations
Timeline
Head Waiter
Chawlas² Restaurant
11.2021 - 01.2023
Senior Steward
Fairmont Hotel & Resorts
05.2020 - 10.2021
Masters - International Hospitality Management
Griffith University
Bachelor's In Hospitality And Hotel Management -
Institute of Hotel Management
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