Yash Hemdev
Mount Waverley,VIC
Summary
A highly competent and dedicated Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Referee and Umpire Coordinator
Kelly Sports
07.2022 - Current
- Recruiting Referees and Umpires and allocating them to match day games.
- Coaching children and Promoting sports and skills development of each sport at different schools.
- Resolving Pay queries with the help of XERO.
- Navigated difficult situations using effective communication and explanation of game rules.
- Coordinated with other referees to execute smooth and consistent games.
- Utilized strong decision-making skills under pressure, contributing to the overall quality of each competition.
- Actively participated in pre-game meetings with coaches, captains, and fellow officials to review rules and address concerns.
Freight Handler / Data Entry Operator
DHL Express - Trojan Recruitment Group
06.2020 - Current
- Assisting with operational procedures including sorting, loading/unloading freights, shipment processing and sending shipment status information
- Offered advice and assistance to customers, paying attention to special shipment delivery needs or wants
- Liaising with customers to resolve any queries and issues/concerns
- Processing and preparing import/export documentation to assist in the customs clearance process
- Assisted customers in arranging invoice and freight pick-up
- Delivered exceptional customer service to customers by leveraging extensive knowledge of DHL products and services and creating welcoming, positive experiences.
Event Assistant
Spark Event Group
03.2019 - 02.2021
- Worked as an extension of events team to deliver external customer support at elite sporting events such as Formula 1 Australian Grand Prix 2019 and 2020, Australian Open 2020 and 2021, Australian MotoGP 2019, White Night Reimagined 2019, etc.
Event Assistant - Athletics Event
Social Sport Victoria
07.2019 - 11.2019
- Provided overall customer support at various sporting events such as short put, long jump, sprint races, high-jump, javelin throw, etc
- Ensuring event success
- Performed general administrative duties and ad hoc tasks such as recording participants' results in Microsoft Excel and answering emails and phone inquiries
- Demonstrated leadership by managing and distributing tasks to the participating players and team members
- Effectively resolved team (staff and participants) issues and contributed towards exceptional customer service.
Education
BBA: Finance -
Jain University - Centre of Management Studies
Master of Business: Sports Management -
Deakin University
Skills
- Customer focused
- Time management
- Results driven
- Interpersonal and communication skills
- Initiative and problem-solving
- Ability to work under pressure
- Advances computer and MS Office skills
Volunteer Experience
Western United Football Club, Database collection of councils and its members in Microsoft Excel., Match - day activation staff (set up field, provide customer support to players and patrons), 10/2019, 12/2019
References
Available upon request
Timeline
Referee and Umpire Coordinator
Kelly Sports
07.2022 - Current
Freight Handler / Data Entry Operator
DHL Express - Trojan Recruitment Group
06.2020 - Current
Event Assistant - Athletics Event
Social Sport Victoria
07.2019 - 11.2019
Event Assistant
Spark Event Group
03.2019 - 02.2021
BBA: Finance -
Jain University - Centre of Management Studies
Master of Business: Sports Management -
Deakin University
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