Yash Patel
Clayton South,VIC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Cleaning Service Manager
Spotless Facility Services
Melbourne , VIC
2023.06 - Current
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving service and consumer complaints.
- Evaluated employee job performance and motivated staff to improve productivity.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Led team engagement to assist cross-functional departments and achieve goals.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Created detailed reports on service activities for senior management review.
- Created standard operating procedures for all service functions.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Resolved customer complaints quickly and effectively.
- Conducted performance reviews and provided constructive feedback to staff members.
- Maintained records of all customer interactions and transactions.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Conducted training and offered staff development opportunities to decrease process lags.
- Organized client contracts, records and reports to strengthen traceability.
Service Delivery Manager
Mermaid Property services
Docklands , Victoria
2022.05 - 2023.06
- Established policies and strategies for resource allocation and infrastructure while managing service delivery expectations.
- Collaborated with business executives to discuss and understand problems negatively affecting operations.
- Established positive relationship with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving service and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Evaluated employee job performance and motivated staff to improve productivity.
- Organized client contracts, records and reports to strengthen traceability.
- Managed payroll for temporary, hourly employees.
- Assisted in developing budget plans for various projects related to service delivery management.
- Conducted regular meetings with customers to discuss their requirements and expectations.
- Developed and implemented strategies to improve customer satisfaction levels.
- Ensured compliance with legal, regulatory, and security requirements in service delivery processes.
- Conducted regular service reviews with clients to gather feedback and discuss future needs.
- Supervised on-site staff, monitoring performance and job completion.
Team Leader
Spotless Facility Services Pty Ltd
Melbourne , 3004
2019.10 - 2023.06
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Fostered positive employee relationships through communication, training and development coaching.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Completed daily quality assurance duties to provide feedback for improvements.
- Maintained positive working relationship with fellow staff and management.
Education
Graduate Certificate in Management - Management
Lennox College
Melbourne, VIC06.2020
Bachelor of Computer Application - Information Technology
Ganpat University
Kherva, Gujarat, India 06.2013
Skills
- Recruiting and Interviewing
- Problem-Solving
- Service Improvement Analysis
- Onboarding and Training
- Worker Supervision
- Customer Service
- Operations Control
- Workforce Management
- Relationship Building
- Budget Preparation and Management
- Work Planning and Prioritization
- Process Monitoring
- Decision Making
- Employee Training
- Client Relationship Management
- Operations Support
- Project Implementation
- Workload Management
- Client Needs Assessments
- Mentoring and training
- Customer Satisfaction
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual
References
References available upon request.
Timeline
Cleaning Service Manager
Spotless Facility Services
2023.06 - Current
Service Delivery Manager
Mermaid Property services
2022.05 - 2023.06
Team Leader
Spotless Facility Services Pty Ltd
2019.10 - 2023.06
Graduate Certificate in Management - Management
Lennox College
Bachelor of Computer Application - Information Technology
Ganpat University
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