Yash Saini
Melbourne,VIC
Summary
I am a proactive and reliable team player with over six years of involvement in domestic basketball and over three years of experience with the Altona McDonald's group. I possess strong communication and customer service skills, demonstrated through my ability to engage with customers effectively. I am seeking a casual or part time position, where I can further develop my communication and customer service skills and contribute positively to the team environment.
Overview
3
3
years of professional experience
Work History
Manager
McDonald's
07.2024 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analysed customer feedback data to develop action plans for improving services offered.
Crew Trainer
McDonald's
04.2023 - 07.2024
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Assisted management in developing strategies to improve customer service standards.
Crew Member
McDonald's
04.2021 - 04.2023
- Resolved customer complaints in a professional manner.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Finance Department Intern
William Adams CAT
Clayton, VIC
04.2021 - 04.2021
- Working in the finance department, handling and organising receipts.
- Worked closely with internal teams to ensure accuracy of all financial records kept in the system.
Volunteer
Good News Power Basketball Club Fundraser
- Volunteered and actively supported fundraising efforts
- Engaged in food preparation, customer service, and event coordination
- Generated funds for the club's activities
- Contributed to fostering community spirit
Volunteer
Christmas Hampers
- Diligently participated in packing boxes of toys and food for families in need for Christmas
- Demonstrated organisational skills and attention to detail
- Contributed to spreading joy and warmth within the community during Christmas
Education
Bachelor of Engineering (Honours) / Bachelor of Commerce -
Monash University
true01-2024
High School -
Williamstown High School
01.2023
Primary School -
Good News Lutheran College
01.2017
Skills
- Teamwork
- Teaching
- Problem Solving
- Learning
- Initiative and Enterprise
- Punctual
- Proactive
- Staff Development
- Expense Tracking
- Team Leadership
Hobbies and Interests
- Basketball
- Video Games
- Cooking
- Outdoors
- Language
- Music
- Reading
- Travelling
- Teaching
Timeline
Manager
McDonald's
07.2024 - Current
Crew Trainer
McDonald's
04.2023 - 07.2024
Crew Member
McDonald's
04.2021 - 04.2023
Finance Department Intern
William Adams CAT
04.2021 - 04.2021
Volunteer
Good News Power Basketball Club Fundraser
Volunteer
Christmas Hampers
Bachelor of Engineering (Honours) / Bachelor of Commerce -
Monash University
High School -
Williamstown High School
Primary School -
Good News Lutheran College
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