Summary
Overview
Work History
Education
Skills
Internships
Volunteer works
References
Hobbies
Certification
Accomplishments
Timeline
Generic

Yasha Katrina Go

Perth

Summary

Flexible Medical Receptionist known for prioritizing patient care experience and supporting individual needs on personal level. Empathetic liaison between physician and doctor with focus on balancing patient concern with physician caseload. Multitalented, diplomatic communicator of broad-scale announcements to patients with confidence and sensitivity to unique impacts on community members. An intrinsically motivated individual with a professional background in Medical Reception and Customer Service within Medical and Beauty Sectors. Service-focused and results driven with strong organisational skills, adept at streamlining initiatives and activities to build rapport and establish relationships with clients and subsequently maintain a regular customer base.


Overview

10
10
years of professional experience
1
1
Certification

Work History

Optical Receptionis/Optical Dispenser

OPSM
02.2023 - Current
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Processed medical insurance claims and payments.
  • Confirmed quality control standards were met for all eyewear and contact lenses.
  • Conducted appropriate scans and eye tests as required for all new patients
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed basic vision testing for new patients.

Medical Receptionist

The Rensburg Clinic
10.2021 - 02.2023
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Invoiced patients accurately in line with charging guidelines.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Assisted with medical coding and billing tasks.

Receptionist

Skinlux
01.2014 - 10.2021
  • Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.

Education

Bachelor of Science - Biomedical Sciences

University of Western Australia
Australia
12.2024

Cambridge IB Diploma -

ACS International
Singapore
11.2013

Cambridge IGCSE

ACS International
Singapore
2011

Skills

  • Customer/Client relations
  • Office administration
  • Documentation and reporting
  • Professional demeanor
  • Transcription and Dictation
  • Multi-Line Telephone Systems
  • Organization skills
  • Strategic Planning
  • Operations management
  • Business process optimization
  • POS Systems
  • MS Office
  • Excellent work ethic
  • Customer Assistance
  • Cash Register Operation
  • Persuasive Selling

Internships

Mount Elizabeth Hospital | 2014

Intern - General Surgery, Dr. Ravintharan T.

Makati Medical Hospital | 2013

Intern - Neurology Department, Dr. Anna Marie Nolido

Volunteer works

*Cambodia Service Trip (2013)

*Under No Roof Project (2014)

*Bone Marrow Foundation (2015)

*Breast Cancer Foundation (2015)

*Food from the heart (2021)

References

Lauren Messenger

OPSM Store Manager

0452465766


Beena Menghrajani

The Rensburg Clinic Lead Receptionist

0416874111


Johnathan Mathew

Store Manager

Skinlux

0451983103

Hobbies

Cooking, Baking, Hiking, Gymnastics, linguistics, Reading, Road trips, 4-wheel driving, Travelling

Certification

  • Certified Lash extension artist, sugarprolash - 2018
  • Certified Lash extension artist, luckylashes - 2018
  • Lash lift License - 2018
  • Advanced certificate in teaching ( Accreditat accreditation)
  • RSA - QLD WA SA NT - SITHFAB002

Accomplishments

-Miss Asia Pacific World beauty pageant finalist (2014)

Timeline

Optical Receptionis/Optical Dispenser

OPSM
02.2023 - Current

Medical Receptionist

The Rensburg Clinic
10.2021 - 02.2023

Receptionist

Skinlux
01.2014 - 10.2021

Bachelor of Science - Biomedical Sciences

University of Western Australia

Cambridge IB Diploma -

ACS International

Cambridge IGCSE

ACS International

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Yasha Katrina Go