Summary
Overview
Work History
Education
Skills
Languages
Area Of Expertise
References
Timeline
Generic

Yashaan Chopra

Salisbury,SA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Amazon Flex Partner

Amazon
11.2021 - Current
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Completed pre- and post-trip safety inspections to record and report any defects and malfunctions.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Achieved consistently high customer scores due to exceptional service.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Managed records by tracking mileage, maintenance and expenses with Flex App Software.
  • Handled as many as 4-6 assignments per hour by planning efficient routes.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Practiced safe and secure loading methods to avoid damaging goods.
  • Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.
  • Delivered goods and services to customers on time and in excellent condition.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
  • Loaded and unloaded merchandise efficiently to meet demanding route targets.

Telstra Saves Team Member

TSA Group
07.2021 - 11.2021
  • Managing large amounts of incoming calls, Answering detailed product and service questions, Keeping records of customer interactions, processing customer accounts and filing documents, Handling complaints, providing appropriate solutions and alternatives
  • Generated new business opportunities by networking extensively within industry circles which led to fruitful partnerships.
  • Achieved improved sales results with persuasive presentations that showcased product benefits while addressing client needs.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Retail Assistant

Clark rubber
08.2020 - 04.2021
  • Customer Service, Cash Handling, EFTPOS, Proper storage of swimming pool chemicals, filters, cutting and shaping foam and rubber
  • Increased sales and customer satisfaction through personalized servicing.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Managed efficient cash register operations.

Food Delivery

Menulog
02.2019 - 07.2020
  • Customer Service, receiving food delivery orders, delivering food
  • Handled packages responsibly, reducing instances of damage or loss during transit.
  • Increased customer satisfaction with timely deliveries and accurate package handling.
  • Developed strong relationships with restaurant partners to promote seamless order pickups and dropoffs.
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Assisted in resolving customer complaints or concerns regarding late or missing deliveries.

Marketing Executive (Medical)

Ticoma Pharmacia
05.2016 - 06.2018
  • Conducted market research on competitor products and services, informing tailored sales pitches and strategies.
  • Managed territory efficiently, effectively prioritizing visits to key healthcare providers and facilities.
  • Advocated for patients'' needs within the company by communicating valuable feedback from healthcare professionals regarding our products.
  • Monitored inventory levels proactively, mitigating potential shortages or surpluses before they impacted operations or customer satisfaction.
  • Coordinated closely with other departments to ensure seamless integration of sales efforts across the organization.

Marketing Executive (Medical)

Alkem Pharmaceutical
09.2015 - 05.2016
  • Provide Pharmaceutical product information and deliver product samples, Attend sales meetings, conference calls, and training sessions,
  • Assess client’s needs and present suitable promoted Pharmaceutical products, Liaise with and persuade targeted doctors to prescribe our Pharmaceutical products utilizing effective selling skills,
  • Keep accurate records and documentation for reporting and feedback, Pursue continuous learning and professional development and stay up-to-date with latest medical data
  • Leveraged strong communication skills to present complex medical information in an easily digestible manner for diverse audiences.
    Regularly exceeded sales targets by establishing rapport with new clients while maintaining long-lasting relationships with existing ones.

Education

Masters of Public Health -

Torrens University
Adelaide, SA
01.2020

Bachelor’s of Pharmacy - Pharmaceuticals

Punjab Technical University
Punjab, India
01.2015

Six Month Computer Diploma -

KB DAV School
Chandigarh, India
01.2010

Skills

  • Window 2000 , XP, Vista and onwards
  • MS Office: Outlook, Excel, Word, PowerPoint
  • Active Listening
  • Communication
  • Computer Skills
  • Customer Service
  • Interpersonal Skills
  • Leadership
  • Management Skills
  • Problem-Solving
  • Time Management
  • Transferable Skills

Languages

English
Hindi
Punjabi

Area Of Expertise

  • Excellent customer service
  • Sound judgement & decision making skills
  • Strong troubleshooting skills
  • Ability to work effectively in a team environment
  • Ability to maintain customer confidentiality
  • Strong analytical skills and attention to detail
  • Ability to liaise with customers from a diverse range of backgrounds and cultures.

References

  • Harsh , Customer Service Representative, TSA Group, 0434386364
  • Garry, Manager, Clark Rubber, Modbury, SA, 0425 260 087

Timeline

Amazon Flex Partner

Amazon
11.2021 - Current

Telstra Saves Team Member

TSA Group
07.2021 - 11.2021

Retail Assistant

Clark rubber
08.2020 - 04.2021

Food Delivery

Menulog
02.2019 - 07.2020

Marketing Executive (Medical)

Ticoma Pharmacia
05.2016 - 06.2018

Marketing Executive (Medical)

Alkem Pharmaceutical
09.2015 - 05.2016

Masters of Public Health -

Torrens University

Bachelor’s of Pharmacy - Pharmaceuticals

Punjab Technical University

Six Month Computer Diploma -

KB DAV School

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Yashaan Chopra