Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yashica Mhase

Adelaide,SA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Experienced

Customer Service Representative with 2 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.

Hardworking Fast Food Worker with strong track record of quickly taking orders, managing customer window and preparing food. Highly knowledgeable in POS systems. Commended for completing tasks quickly and offering friendly service.


Expert retail sales professional offering 1 and a half years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front end cashiers.

Determined, recent graduate with hospitality management degree. Highly effective in greeting guests and resolving issues. Looking for position in hospitality industry focused on providing exceptional service.

Detail-oriented HR Associate with excellent analytical skills and experience with benefits and payroll administration.

Overview

11
11
years of professional experience

Work History

Obella , Pick Packing

Yash Sainy
01.2024 - 03.2024
  • Maintained a clean and organized workspace, promoting increased productivity and safety for all team members.
  • Demonstrated adaptability by quickly learning new systems and processes when required for operational efficiency.
  • Followed all safety protocols while operating equipment such as pallet jacks or forklifts, minimizing accidents in the workplace.
  • Collaborated with team members to meet daily goals and deadlines, contributing to overall operational success.
  • Enhanced order accuracy by diligently picking and packing items according to customer specifications.
  • Met or exceeded daily productivity targets consistently, contributing to the overall success of the company.

Montessori Teacher, Sri Satya Sai School

Anjali Sikchi
10.2022 - 11.2023
  • Prepared classroom and materials according to montessori pedagogy and needs of children.
  • Monitored and tracked children's progress on daily, weekly and monthly basis.
  • Conducted conferences to establish and maintain consistent and clear communication with parents.
  • Developed and implemented individualized learning plans, group lesson plans and classroom activities consistent with instructional guidelines.
  • Promoted a culture of collaboration, curiosity, empathy, respect within the classroom setting by modeling these values during interactions with students.
  • Coordinated with other teachers to develop lesson plans focused on intellectual, emotional, and social development.

Retail Sales Associate, Reliance Trends

Siddhant Agrawal
02.2021 - 08.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.

HR Associate, SK Traders

Hiren Shah
01.2019 - 02.2020
  • Managed employee relations issues, fostering a harmonious and inclusive workplace culture.
  • Maintained up-to-date knowledge of industry trends and best practices, continuously seeking opportunities to enhance HR processes for greater organizational effectiveness.
  • Promoted open communication channels between employees and management, addressing concerns proactively to maintain high morale levels within the organization.
  • Coordinated benefits administration tasks, effectively communicating updates to employees while maintaining confidentiality standards.
  • Ensured timely completion of performance appraisals, facilitating constructive feedback for career development purposes.
  • Developed comprehensive HR policies to ensure compliance with legal regulations and industry best practices.

AMAZON , Customer Service Associate

Kavita Sainy
09.2016 - 11.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Assistant Manager, Hats-0ff Restaurant

Rajeev Kapoor
07.2013 - 07.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

B.Com - Commerce

Shri Gujarati Samaj Girls College
03.2012

Skills

  • Teamwork and Collaboration
  • Friendly, Positive Attitude
  • Customer Service
  • Dependable and Responsible
  • Excellent Communication
  • Organizational Skills
  • Decision-Making
  • Problem-Solving
  • Computer Skills

Timeline

Obella , Pick Packing

Yash Sainy
01.2024 - 03.2024

Montessori Teacher, Sri Satya Sai School

Anjali Sikchi
10.2022 - 11.2023

Retail Sales Associate, Reliance Trends

Siddhant Agrawal
02.2021 - 08.2022

HR Associate, SK Traders

Hiren Shah
01.2019 - 02.2020

AMAZON , Customer Service Associate

Kavita Sainy
09.2016 - 11.2018

Assistant Manager, Hats-0ff Restaurant

Rajeev Kapoor
07.2013 - 07.2016

B.Com - Commerce

Shri Gujarati Samaj Girls College

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Yashica Mhase