Yashika
Dandenong,Australia
Summary
Customer- focused professional with one year of experience in a high-volume service environment at McDonald’s. Adept at creating positive experiences for customers through friendly service, active listening, and efficient problem solving. Known for quick adaptability, teamwork and a strong commitment to meeting and exceeding customer expectations. Currently enhancing communication and leadership skills through participation in toastmasters. Eager to leverage a passion for service and interpersonal skills in dynamic customer service role.
Overview
1
1
year of professional experience
Work History
McDonald’s
09.2023 - 10.2024
- Delivered outstanding customer service by greeting customers warmly, accurately taking orders and ensuring timely delivery
- Managed a variety of payment methods, including cash, credit cards, and mobile payments, with a focus on accuracy and efficiency
- Resolved customer complaints promptly and professionally, ensuring customer satisfaction and retention
- Maintained a clean and welcoming environment for customers by following strict hygiene and safety standards
- Actively collaborated with team members during peak hours to manage high customer volumes smoothly
Education
Bachelor - psychological science
Deakin university
Burwood01.2026
Skills
- Customer service excellence
- Complaint resolution
- Cash handling
- Payment processing
- Strong verbal communication
- Active listening
- Time management
- Multitasking
- Teamwork
- Collaboration
- Public speaking
- Leadership
Timeline
McDonald’s
09.2023 - 10.2024
Bachelor - psychological science
Deakin university
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