Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Languages
References
Timeline
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Yashna Yashna

Yashna Yashna

Cragieburn,VIC

Summary

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling,problem solving and multitasking. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Contractor

Dnata catering
Melbourne Airport, VIC
08.2023 - Current
  • Trained new staff in food preparation techniques.
  • Organized ingredients needed for specific menu items prior to preparation.
  • Kept records of inventory, orders and waste for management review.
  • Cleaned and sanitized equipment used in food preparation process.
  • Produced meals according to airline specifications by cutting, chopping, wrapping and assembling food and set up food carts for airlines with required food items.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.

Guest Services Agent

American express Lounge
Melbourne Airport, Vic
06.2022 - Current

I do check-in eligible card holders with their boarding passes to be in and enjoy lounge services and manage reports and other operations.

  • Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted in resolving customer complaints in a courteous and professional manner.
  • Responded to telephone calls from guests promptly and courteously.

Food and Beverage Attendant

Plaza premium Lounge
Melbourne Airport , VIC
05.2022 - Current
  • Having a certified RSA.
  • Provided exceptional service to high volume of daily customers.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Served drinks and prepared specialty beverages.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Good knowledge of Cocktails & mocktails drinks and good serving skills at bar.
  • Communicated effectively with kitchen staff regarding customer orders.

Customer Service Cashier

Inkcartridgespot
Mill Park, VIC
02.2022 - 10.2023

Working here as an cashier and have experience for customer service and have knowledge about printer brands, cartridges and toners.

  • Operated cash registers to process payments for goods and services.
  • Greeted customers and provided friendly customer service.
  • Balanced cash drawers at the end of each shift.
  • Processed credit card transactions accurately and efficiently.
  • Resolved customer complaints in a professional manner.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.

Barista

airport retail entreprise pty ltd
Melbourne Airport, Vic
05.2023 - 09.2023
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.

Commercial Cleaner

Spring Mount Services
Melbourne, VIC
01.2022 - 04.2022

For part-time I am working here as a professional cleaner. I worked for many tenancies, DFO's, Malls etc.

  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Collected trash from floors within hallways, bathrooms and work areas.

Fashion Design Intern

Lifestyle
Chandigarh, Punjab
09.2018 - 07.2019

Was worked for them as an fashion assistant

Fashion Concerts

FASHION CARNIVAL 2019
Goa, Maharashtra
02.2019 - 04.2019

Done many fashion shows and have back stage experience in garments grading and sectioning. Worked for many events like MISS DIVA 2016 and do interns under many known fashion designers in India and launched my own collection of six garments in my past university annual fashion show 2018.

Education

Masters of Business Administration - ENTREPRENEURSHIP

Kaplan Business School
Docklands, Melbourne
09.2024

MASTERS OF FASHION ENTREPRENEURSHIP - FASHION

RMIT University
Melbourne, VIC
08.2022

DIPLOMA IN RETAIL MANAGEMENT - RETAIL MANAGEMENT

GURUNANAK KHALSA COLLEGE
INDIA
06.2020

BSc in Fashion Designing - Fashion Design

INTERNATIONAL INSTITUTE oF FASHION AND DESIGN
CHANDIGARH, INDIA
08.2018

Skills

  • Problem Solving
  • Active and good communication skills
  • Cash Handling
  • Creative Thinking
  • Multitasking
  • Team player
  • Quick learner
  • Honest and punctual
  • Active listening
  • Computer skills

Certification

  • ASIC

Affiliations

  • CORAL DRAW AND ILLUSTRATOR

Languages

English
Professional
Hindi
Native/ Bilingual
Punjabi
Full Professional

References

References available upon request.

Timeline

Contractor

Dnata catering
08.2023 - Current

Barista

airport retail entreprise pty ltd
05.2023 - 09.2023

Guest Services Agent

American express Lounge
06.2022 - Current

Food and Beverage Attendant

Plaza premium Lounge
05.2022 - Current

Customer Service Cashier

Inkcartridgespot
02.2022 - 10.2023

Commercial Cleaner

Spring Mount Services
01.2022 - 04.2022

Fashion Concerts

FASHION CARNIVAL 2019
02.2019 - 04.2019

Fashion Design Intern

Lifestyle
09.2018 - 07.2019

Masters of Business Administration - ENTREPRENEURSHIP

Kaplan Business School

MASTERS OF FASHION ENTREPRENEURSHIP - FASHION

RMIT University

DIPLOMA IN RETAIL MANAGEMENT - RETAIL MANAGEMENT

GURUNANAK KHALSA COLLEGE

BSc in Fashion Designing - Fashion Design

INTERNATIONAL INSTITUTE oF FASHION AND DESIGN
Yashna Yashna