Knowledgeable Representative with comprehensive background in customer service and client relations. Consistently recognized for resolving complex issues and improving customer satisfaction. Demonstrated ability in fostering positive client interactions and maintaining high service standards.
Experienced with managing client relationships and addressing customer concerns efficiently. Utilizes effective communication and problem-solving skills to resolve issues promptly. Strong understanding of customer service principles and maintaining high satisfaction levels.
Worked as an HCP case manager.
Reviewing client information and drafting support plans, case notes.
Looking after the budgeting of clients.
Used CRM system to manage client data and records.
Participated in community optimization projects,worked with the external and internal stakeholders to organize the volunteering expo.
Involved in different community engagement programs.