Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yashoda Gaire

Auburn,New South Wales

Summary

Knowledgeable Representative with comprehensive background in customer service and client relations. Consistently recognized for resolving complex issues and improving customer satisfaction. Demonstrated ability in fostering positive client interactions and maintaining high service standards.

Experienced with managing client relationships and addressing customer concerns efficiently. Utilizes effective communication and problem-solving skills to resolve issues promptly. Strong understanding of customer service principles and maintaining high satisfaction levels.

Overview

2
2
years of professional experience

Work History

Representative Team

ICC Sydney
02.2024 - Current

HCP Case Manager

3 Bridges Community
12.2024 - 01.2025

Worked as an HCP case manager.
Reviewing client information and drafting support plans, case notes.
Looking after the budgeting of clients.
Used CRM system to manage client data and records.
Participated in community optimization projects,worked with the external and internal stakeholders to organize the volunteering expo.
Involved in different community engagement programs.

Elderly Support Worker

Canterbury Earlwood Caring Association
05.2024 - 07.2024
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.

Personal Carer

Anglicare
04.2023 - 11.2023
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided emotional support during difficult times, offering companionship and empathy to enhance mental wellbeing.
  • Facilitated activities of daily living such as grooming, dressing, and personal hygiene for increased self-esteem and confidence among patients.
  • Maintained a clean, safe, and organized living environment for patients, promoting overall well-being and satisfaction.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Education

Bachelor of Science - Family And Community Services

Torrens University Australia
Surry Hills, Sydney
07-2026

Diploma of Community Services - Family And Community Services

Lead College
Sydney, NSW
05-2024

High School - Biology

Kathmandu Model College
Kathmandu, Nepal
01-2020

Skills

  • Customer support
  • Goal-oriented mindset
  • Customer relations
  • Data entry proficiency
  • Client relationship building
  • Records management
  • Teamwork and collaboration
  • Time management

Timeline

HCP Case Manager

3 Bridges Community
12.2024 - 01.2025

Elderly Support Worker

Canterbury Earlwood Caring Association
05.2024 - 07.2024

Representative Team

ICC Sydney
02.2024 - Current

Personal Carer

Anglicare
04.2023 - 11.2023

Bachelor of Science - Family And Community Services

Torrens University Australia

Diploma of Community Services - Family And Community Services

Lead College

High School - Biology

Kathmandu Model College
Yashoda Gaire