Yashpal Verma

Company Overview: TEEG Group operates 350+ family entertainment stores, such as Timezone, Zone Bowling, Kingpin, and Play N Learn, across the Asia-Pacific region, including New Zealand and Australia.

User Management: Managed users and devices on the Microsoft Azure Portal, including onboarding/offboarding, device compliance, and security group assignments.
System Configuration: Configured and installed Windows Server, POS, pin pads, and kiosk PCs; developed rollout plans, and procured IT devices to meet project timelines.
Project Coordination: Collaborated with senior engineers on network tasks, including WAPs, firewalls, and switches.

Windows Migration: Led the migration from Windows 10 to 11 using tools such as Clonezilla.
Technical Support: Provided L1-L2 technical support to lead and venue teams during business hours and on call.
Vendor Management: Managed IT installations and e-waste disposal with third-party vendors.
IT Operations: Prepared weekly IT Service Desk reports for the Chief IT Officer.

Routine Checks: Monitored security alerts, handled BAU tasks, and created Knowledge Base articles on SharePoint.

Company Overview: A leading provider of building materials, with 52 retail stores and 9 manufacturing sites across New Zealand.

IT Support: Delivered 24/7 Level 1 and Level 2 support across all manufacturing sites.

User Management: Administered user accounts on the Microsoft Azure Portal, including assigning necessary security groups.
Service Desk: Supported Service Desk with Level 2 tickets.
Project Coordination: Collaborated with senior engineers on the IT rollout project.
BAU Work: Managed IT assets for over 5,000 devices, and created Knowledge Base Articles.

Company Overview: Unisys: A multinational IT services provider with approximately 17,000 team members worldwide.

Onsite Support: Provided Level 2 support to clients such as the Chief Operations Officer, the Executive team, and other team members (including on-call).

Time Management: Prioritized and allocated tasks; repaired and replaced faulty hardware by visiting client locations.
IT Asset Management: Managed IT assets for over 5,000 devices, and handled BAU routine work.
OS Deployment: Collaborated with the lead team to create and deploy OS images on servers.
Technical Documentation: Created and shared Knowledge Base articles.

Company Overview: Restaurant Brands operates 280 fast food restaurants across New Zealand, such as KFC, Taco Bell, Pizza Hut, and Carl's Jr.
Handled service desk calls for L1 - L2 support.
Created and uploaded technical articles.
Escalated critical issues to Level 3 support, and conducted site visits if required.
Set up POS systems, pin pads, and servers.

Company Overview: Strata Network Limited: IT Services Provider in New Zealand.

Created and deployed OS images and set up servers.
Handled service desk calls, emails, and tickets.
Quoted, ordered, and invoiced IT equipment.
Lead meetings and attended IT seminars.
Addressed critical issues and new site setup.