Yashpal Verma

Led IT system upgrades and resource planning for the large-scale IT Refresh Project across 20+ TEEG Group venues in New Zealand, including full oversight of service desk operations. I acted as the interim IT Manager for over two months, working closely with C-level leadership to manage CapEx/Opex, track project performance, and support future venue planning.

• System Implementation: Installed and configured 150+ IT network and server devices, including Windows Server 2016/2022, firewalls, switches, Wi-Fi access points, server racks, POS systems, kiosks, and Eftpos pin pads.
• Windows 11 Migration: Upgraded 100+ devices from Windows 10, managed BIOS configurations, and deployed through Intune.
• Cross-Functional Coordination: Collaborated with senior engineers, stakeholders, and vendors to deliver seamless rollouts while minimizing user disruption.
• User & Application Support: Provided Level 2 support for head office and venue staff, managing onboarding/offboarding, user accounts, and troubleshooting for MFA, VPN, group policies, backup and recovery, and Intune compliance.
• IT Asset & Vendor Management: Maintained IT inventory, logged RMAs, and managed e-waste disposal.
• Performance Reporting: Prioritized service tickets and delivered weekly reports to the CTO.
• Recognition: Awarded Employee of the Month (October 2024) for successfully delivering a high-impact project across 200+ devices.

Deliver 24/7 technical support for nine manufacturing sites across New Zealand, ensuring high availability of IT systems, and minimizing operational downtime. Support Level 2 technical escalations for 52 retail locations nationwide.

• Security & Software Deployment: Installed and maintained enterprise security tools including Veeam and Trend Micro to safeguard data and endpoint devices.
• Infrastructure Administration: Managed Active Directory and DHCP servers; supported VLAN configurations in collaboration with senior network engineers.
• Hardware Rollout & Windows Migration: Upgraded over 100 laptops using Autopilot and completed large-scale migration from Windows 10 to Windows 11, ensuring compliance via Intune.
• Project Coordination & New Site Setup: Collaborated on planning and implementation of IT rollouts for new locations, including device configuration and testing.
• Vendor & Stakeholder Management: Liaised with internal teams, external vendors, and service providers to resolve incidents, fulfill requests, and deliver timely communication.
• Service Desk Support: Handled Level 2 issues such as network and domain trust errors; mentored new team members and reported key metrics to the IT Operations Manager.
• Asset Management: Oversaw tracking and management of 5,000+ IT assets to meet company compliance and lifecycle standards.
• Professional Recognition: Honored as Employee of the Month (2024) for successfully executing a nationwide hardware and software rollout impacting 200+ devices.

• Company Overview: At Unisys, a global IT services provider.
• Provided on-site Level 2 Technical support to clients and field assistance for commercial and residential customers with their IT hardware issues.
• Onsite Support: Provided Level 2 support (Device Failure, VPN, Wi-Fi-LAN Issues etc.) to clients such as the Chief Operations Officer, the Executive team, and other team members (including on-call).
• OS Deployment - Deployed the image on the devices from the server via PXE Boot.
• Multi-Tasking: Effectively prioritize and handle multiple tasks simultaneously including other Business as usual tasks.
• Field Operations: Managed and tested various IT hardware including laptops, motherboards, hard drives, etc.
• IT Asset Management: Oversaw 5,000+ devices and ensured compliance checks and many more.
• At Unisys, a global IT services provider.
• Professional Achievement: Employee of the Month Client Champion Reward (2021) Awarded for independently managing a client site with over 200 users, including VIP staff during the COVID-19 pandemic.

• Served as Level 1 and Level 2 technical support for KFC, Taco Bell, Pizza Hut, Starbucks, and Carl’s Jr stores across New Zealand, resolving customer queries via phone, remotely or in-store visits, and escalating to Senior Engineers when necessary.
• Service Desk: Handled service desk calls for L1 - L2 support and Troubleshoot and resolve issues.
• Troubleshooting: Test, debug, diagnose and resolve faults related to system software and applications.
• User Management: On and Off Boarding: Managed user account setup, laptop/PC allocation, and conducted off-boarding procedures for departing users in line with business protocol.

• Company Overview: At MSP.
• Offered L1, L2 tech support to various sectors, aided engineers in server setup and managed service desk operations.
• Created and deployed OS images and set up servers.
• Handled service desk calls, emails, and tickets.
• Quoted, ordered, and invoiced IT equipment.
• Lead meetings and attended IT seminars.
• Addressed critical issues and new site setup.
• At MSP.
• Professional Achievement: Client Champion Award (2017 - 2018) Honored for outstanding performance in completing the IT Rollout Project and excelling as a lead buyer for IT devices.