Yashpreet Kaur
Melbourne,VIC
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 6 years of extensive leadership experience. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
6
6
years of professional experience
Work History
Team Manager
Target
Melbourne, VIC
01.2023 - Current
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Streamlined communication channels for increased efficiency in project execution and decision-making processes.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Managed budgets effectively by employing cost-control measures without compromising quality or deliverables of projects undertaken by the team.
Customer Service Executive/overnight Filler
Kmart
Fountain Gate, VIC
11.2020 - 05.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Implemented new protocols to optimize team performance and deliver consistent results.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Customer Service Representative
Woolworths
Dandenong, VIC
07.2018 - 11.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
Education
Advanced Diploma - Commercial Cookery
The Imperial Collage of Australia
Abbotsford, VIC01.2023
Bachelor Of Health Sciences - Nutrition Sciences
Monash University
Melbourne, VIC06.2021
Skills
- Employee Scheduling
- Workforce Planning
- Staff Development
- Customer Focus
Timeline
Team Manager
Target
01.2023 - Current
Customer Service Executive/overnight Filler
Kmart
11.2020 - 05.2023
Customer Service Representative
Woolworths
07.2018 - 11.2020
Advanced Diploma - Commercial Cookery
The Imperial Collage of Australia
Bachelor Of Health Sciences - Nutrition Sciences
Monash University