YASHTEE BOODHUN
Summary
Dedicated customer service specialist with an array of transferrable skillsets who is determined to make a positive impact through revolutionary changes and challenges while upholding the brand loyalty and reputation.
Overview
9
9
years of professional experience
Work History
Customer Service Specialist
Bankwest
07.2023 - Current
- Conducting daily, weekly and monthly account and operational duties checks to adhere to Risk and Quality Compliance.
- Adhering to Banking Code of Practice for Responsible Lending, whilst educating customers about our legal duties and takings.
- Supporting day to day operational tasks such as branch balancing, safeguarding of sensitive and confidential information, cash handling, orders & clearances.
- Actively engaging with customers and the community to discover needs and providing support, as well as constantly supporting people and culture work-life balance within colleagues.
- I have successfully increased home buying leads generation by 70% from quarter 1 to quarter 2 for the FY24.
- I have positively contributed to NPS ratings throughout the first half of FY24.
- I have achieved and maintained an average of 97% ratio in maintaining customers up to date information under Anti- Money Laundering and Know Your Customer Acts during the first quarter of FY24.
- Actively supporting the Customer Engagement Centre with assisting customers over the phone and via digital chats.
- Actively sustaining and supporting both the business and its stakeholders throughout fast-paced changes occurring on a day to day basis.
- Promoting and educating customers about digital banking and the benefits thereof; raising awareness about fraud and scams within the community.
Marketing Strategist
Reliance Power Pty Ltd
02.2020 - Current
- Refreshing and creating contents to appeal to a larger target market to drive sales and lead generation.
- Designing & drafting of proposals for potential clients every week, plan & conduct meetings with clients & other business within the industry for collaborations.
- Engaging with different suppliers to procure goods on a weekly basis.
- Liaising with Government Regulated bodies (CEC, Synergy, REC & Western Power) for licenses & approvals as well as Commissioning of projects & post project checks
- Conducting market analysis and re-assessing marketing strategies to increase sales targets.
- Collaborating with local communities and event managers to build beneficial relationships in promoting businesses.
Assistant Store Manager
Telstra Corporation
03.2021 - 05.2023
- Planned and setting the tone for the day in alignment to daily targets to achieve collectively as well as ensuring that all business processes are compliant according to the ACCC.
- Coached the team as well as developing and sustaining a rich work culture and promote healthy work & life balance.
- Conducted monthly performance reviews & develop strategies to ensure success in achieving team/individual targets.
- I have successfully run incentive-based as well as urgency-based programs to 100% success, by driving team motivation to ensure business products as a KPI are met within a team of 25 consultants.
- Advocated for NPS through 8NN (8 non-negotiable steps) and closing the month on an average score between 56 to 65 by holding team members accountable to the quality of their service provided.
- Constantly drove team spirit to achieve 80 to 90% of gross profit target to maximise on higher sales commissions
Customer Service & Sales Advisor
Oceanic Security Services
01.2015 - 01.2019
- Identified & addressed potential business growth within the target market
- Planned & conducted meetings to showcase wide range of products & services
- Liaised with local council and filing for tender submission
- Reported to senior management about feedbacks and progression of business development operations on a daily basis
- Using Customer Relationship Management software to keep up with client profiles as well as assisting Operations Manager in the daily run of the business.
Education
Continuing Professional Development - Credit Licensing; Competence And Training
Australian Securities And Investment Commission
12.2023
Continuing Professional Development - Licensing: Training of Financial Products Advisers
Australian Securities And Investments Commission
11.2023
Certification - Personal Advice Deposit Products
Kaplan Professional
Sydney, NSW08.2023
Certification - General Advice General Insurance
Kaplan Professional
Sydney, NSW08.2023
Bachelor of Commerce - Marketing & Management
Curtin University
01.2022
Skills
- Leadership & Accountability
- Team Management & Rapport Building
- Excellent Interpersonal and Communication Skills
- Negotiation & Conflict Resolution
- Intuitive Problem-Solving with Strong Analytical Skills
- Excellent Time Management & Planning Skills
- Compliance & Regulations Focused
- Exceptional Customer Service Skills & Social Perceptiveness
- Proficient in Sales & Marketing Strategies
- Technologically Adept & Call Management Skills
- Customer Retention & Relationship Management
Accomplishments
- Colleague of the week nominated as legend of the week 6 times throughout my Bankwest career.
- Telstra Area Manager's Award for MVP of the month for August/September 2022.
- Nominated for ISWA's NAARI 2021 “Women in Leadership: Achieving an equal future in a COVID-19 world” Shakti Award held on the 7th March 2021 at the Perth Convention Centre.
Area Of Expertise
- Siebel
- Host
- EasyTalk
- Lendnet
- Qualtrix
- Salesforce
- HALO
- Helpdesk
- MS Office & Excel
- Social Media Management
- Market Research
- Data Entry & Reporting
- CMS
- Power BI
- Medalia
- Tableau
Language Proficiencies
English, French, Hindi, Creole, Pidgins, Punjabi, Urdu, Gujarati, Italian, Spanish
Hobbies and Interests
- Committee member of Children of Mauritius Medical and Surgical Support Association WA Inc where I serve as a Marketing Strategist.
- Event Organiser & Master of Ceremony since 2012.
- Successfully organised and hosted over 100’s both small-scaled and large-scaled events since 2012.
- Supporting several community events to reach a widespread target audience.
References
Available on request.
Timeline
Customer Service Specialist
Bankwest
07.2023 - Current
Assistant Store Manager
Telstra Corporation
03.2021 - 05.2023
Marketing Strategist
Reliance Power Pty Ltd
02.2020 - Current
Customer Service & Sales Advisor
Oceanic Security Services
01.2015 - 01.2019
Continuing Professional Development - Credit Licensing; Competence And Training
Australian Securities And Investment Commission
Continuing Professional Development - Licensing: Training of Financial Products Advisers
Australian Securities And Investments Commission
Certification - Personal Advice Deposit Products
Kaplan Professional
Certification - General Advice General Insurance
Kaplan Professional
Bachelor of Commerce - Marketing & Management
Curtin University
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